- consultleoAsked on December 13, 2013 at 11:01 AM
Since yesterday I am having an issue with my Jot form wordpress plugin.
Supposedly the following tag is not loading the form:
Previously it was working fine but I have noticed the problem since yesterday.
Furthermore the website is asking me to fill out captchas when i try to acess. Is it one of the reasons that my wordpress website is unable to access my embedded form?
- JotForm SupportWelvinAnswered on December 13, 2013 at 01:23 PM
I was able to see the form to your page without any issues. That's probably a form caching issue, and you can fix this by clearing your forms cache: How to Clear your Form Cache. I just did it for you so please kindly re-check.
Let us know if you need further assistance.
- consultleoAnswered on December 13, 2013 at 02:29 PM
Its working on chrome but when i try to access from another browser like Firefox, it doesnt load.
I noticed if i try to access my form directly ( http://form.jotform.com/form/33084634065453) it takes me to a Confirmation(Attention required) captcha page. Also gives me invalid page sometimes.
I wonder if that captcha pages is causing some issues?
- JotForm FounderaytekinAnswered on December 13, 2013 at 04:20 PM
The form URL should be on jotform.me. This works on all browsers:
We will look into this further and get back to you. Thanks for reporting it.
- consultleoAnswered on December 14, 2013 at 01:43 AM
On a new broswer the above URL brings up a confirmation page. Screenshot attached.
Once i submit the captcha then i am able to access the form from that particular browser.
However If i try to open the above URL from another system, same issue occurs.
It seems your system validates a browser before letting it access the jot form. but this seems to be creating issues.
i hope you guys can fix it soon!
- JotForm SupportWelvinAnswered on December 14, 2013 at 12:09 PM
A report is already created regarding the issue. But still, I was able to see the form, in-private browsing and using a non-support computer.
How about embedding your form using our iFrame Method: Getting the Form iFrame Code? This should work while our developers are looking into this matter.