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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Forms not loading through wordpress plugin

    Asked by consultleo on December 13, 2013 at 11:01 AM

    Hello,

    Since yesterday I am having an issue with my Jot form wordpress plugin.

    Supposedly the following tag is not loading the form:

    [jotform id="33084634065453"]

    Previously it was working fine but I have noticed the problem since yesterday.

    Furthermore the website is asking me to fill out captchas when i try to acess. Is it one of the reasons that my wordpress website is unable to access my embedded form?

    Please help!

    Regards

    SK

     

     

     

     

    JotForm problem style size
  • Profile Image
    JotForm Support

    Answered by Welvin on December 13, 2013 at 01:23 PM

    Hi Shaheryar,

    I was able to see the form to your page without any issues. That's probably a form caching issue, and you can fix this by clearing your forms cache: How to Clear your Form Cache. I just did it for you so please kindly re-check.

     

    Let us know if you need further assistance.

    Thanks

  • Profile Image

    Answered by consultleo on December 13, 2013 at 02:29 PM

    Hi Welvin,

    Its working on chrome but when i try to access from another browser like Firefox, it doesnt load.

    I noticed if i try to access my form directly ( http://form.jotform.com/form/33084634065453) it takes me to a Confirmation(Attention required) captcha page. Also gives me invalid page sometimes.

    I wonder if that captcha pages is causing some issues? 

    Please help!

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    JotForm Founder

    Answered by aytekin on December 13, 2013 at 04:20 PM

    The form URL should be on jotform.me. This works on all browsers:

    http://www.jotform.me/form/33084634065453

     

    We will look into this further and get back to you. Thanks for reporting it.  

  • Profile Image

    Answered by consultleo on December 14, 2013 at 01:43 AM

    Dear Aytekin,

    On a new broswer the above URL brings up a confirmation page. Screenshot attached.

    [IMG]http://i40.tinypic.com/2my58vl.jpg[/IMG]

    Once i submit the captcha then i am able to access the form from that particular browser.

    However If i try to open the above URL from another system, same issue occurs.

    It seems your system validates a browser before letting it access the jot form. but this seems to be creating issues. 

    i hope you guys can fix it soon!

    Cheers!

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    JotForm Support

    Answered by Welvin on December 14, 2013 at 12:09 PM

    Hi,

    A report is already created regarding the issue. But still, I was able to see the form, in-private browsing and using a non-support computer.

     

    How about embedding your form using our iFrame Method: Getting the Form iFrame Code? This should work while our developers are looking into this matter.

    Thanks