The 2 forms on our site are not visible in Firefox or IE (11) but in Chrome it's fine.

  • Profile Image
    foolsgolds
    Asked on December 13, 2013 at 11:41 AM

    Hi, I have two forms on the site mentioned below, but they appear only in Chrome (see the screenshot).

    However in IE and Firefox there is no form to see. The footer (that you also see in the screenshot) is positioned direclty under the header. (I saw many posts saying it works in only IE, therefore I made a new post)

    Through right-click 'inspect element' I see the following code between the header and the footer in Firefox and IE: 

    <script type="text/javascript" src="//form.jotformeu.com/jsform/32792781713360"></script>

    so there seems to be the link to the form, it just wont show up un the site.

    Could you give some ideas to resolve this problem? Thanks

  • Profile Image
    foolsgolds
    Answered on December 13, 2013 at 11:52 AM

    I wanted to add the following:

    If I click the link to the page with the form ('Offri il tuo spazio' or 'Trovi il tuo spazio') in Firefox or IE it wont appear. But if I refresh the page, then both in IE and in Firefox they appear on the site.

    How can I make sure that the forms will be visible when I click the links, so without needing a refresh?

  • Profile Image
    ardy0689
    Answered on December 13, 2013 at 02:18 PM

    We apologize for this inconvenience. Upon testing on Firefox, your form shows fine.

    Firefox

     

    IE

     

    In regards with the clicking of "Offri il tuo spazio" or "Trovi il tuo spazio" on the menu, please try embedding the forms on these pages using the iframe embed code.

    As you can see from the below image, you are just using the normal embed code. I think the real problem is that the forms are conflicting with the codes on your website. Iframes should fix this.

     

    Please let us know if this issue perists so that we can assist you immediately. Thank you