What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    question about upgrading and a requested form with customer signing

    Asked by dforce1029 on December 13, 2013 at 12:30 PM

    Before I decide to upgrade from the FREE to a monthly plan I have a couple questions.

    As a customer contacts me using the jotform their email address is not in way so I can just click reply to send back to them answers to their questions.  Will the non free program allow the customers email address to be present so I can just click reply or will I have to copy and paste (as I do now) the customers email address for a reply to return answers.

    With some of the items I sell on our web site we have a disclaimer needed for that item,  the customer needs to sign and return.  My question: is there a way to have on that items listing the jotform form to pop up with the Disclaimer details for customers clicking as read and agree to disclaimer. Once clicked allows it to be printed and automaically sending me their copy noting it was answered with "yes, I read and agree"  or is it another way for this to happen giving me a confirmed note that customer has agreed before a purchase can be placed or completed.  Any ideas of how this could work would very helpful.

    JotForm email purchase web site
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    JotForm Support

    Answered by ardy0689 on December 13, 2013 at 03:33 PM

    Thanks for contacting us. We do our best to answer your questions prompty.

    1.) In regards with the email address reply-to, All you need to do is to set your Notification Reply-To and set it to an email textbox as shown on the image below:

     

    This will use whatever email they put in the textbox and will set it to be your "Reply-To" automatically when you receive it.

     

    2.) In regards with the disclaimer, you may use our "Terms and Conditions" widget that we just recently launched. It will have a check box that they needed to tick. The word is not necessarily have to be "Terms of Conditions". You may change it to "Disclaimer" or any word, phrase or sentence. This will be added and included as part of the form. However, one thing you should note about is that when they clicked the Terms and Conditions link it will popup a new tab on a browser in which it is linked to your Item Disclaimer page and they will tick it on the form and not from the popup.

    Additionally, we also have Signature field that you may wish to use. You may search it on the Toolbox Widget search bar.

     

    3.) For upgrading, make sure that you are currently logged in on your username "dforce1" and upgrade using the Pricing Page and select any account to upgrade with.

     

    If you need further assistance, please do not hesitate to ask or kindly open up a new thread for a different or new topic. Thank you