What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    my form on facebook just redirects over and over

    Asked by blumed on December 13, 2013 at 03:40 PM

    the url contains something about the app and sandbox

    things used to work, didn't change anything on our end.


    how to fix?



  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 13, 2013 at 04:41 PM

    Please kindly login to your JotForm account, open the form on edit mode and save it (without doing anything else)

    Let us know if the problem persist

  • Profile Image

    Answered by abbateh on December 16, 2013 at 09:02 AM
    Hi, the problem still exists?
    What should we try next?
    Thank you.
  • Profile Image
    JotForm Founder

    Answered by aytekin on December 16, 2013 at 11:37 AM

    I think you need to use the secure jotform form URL. That could be the problem. 

    If the problem continues let us know the form URL you are using and how you are embedding it on Facebook.