Uploaded files not shown in the submission

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    Asked on April 17, 2021 at 08:29 AM

    I am working on https://form.jotform.com/83156432190150 We have some users that are experiencing trouble with this form, so I filled out and submitted the form myself. There were two problems. 1) I uploaded some small PDF attachments in some of the attach file fields. The upload appeared to go OK, but the files were not present when I went to look at the submitted form. 2) Some of the fields I filled out were not present in the submitted version.

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    Answered on April 17, 2021 at 09:51 AM

    I can see you have about 6 upload fields there. I then tried cloning your form and made a test submission, however, I cannot replicate the issue. The uploaded files are there when I checked the submission Table:


    Also, almost all the upload fields are not required, so there's an option for the user to not upload any.

    Now, if you could specify the submission ID of the test submission you created where you able to replicate the issue, please let us know here and mention which fields worked and which are not.

    Here's a guide on where-to-find-the-submission-id.

  • Profile Image
    Answered on April 17, 2021 at 10:44 AM
    Thanks for your help.  The submission ID for my test is
    4944708548513204839. The attachments are missing.  I uploaded at least
    two.  I'm not sure why
    attachments have caused problems ever since I started with Jotform.
    Upon further examination, I see that the fields under submissions are in
    a different order than the
    fields on the form.  I guess this is because I have changed the order of
    the fields on the form and
    not on the submissions.  In any case, I no longer think there are filled
    fields missing.
  • Profile Image
    Answered on April 17, 2021 at 12:44 PM

    You're right. That specific submission doesn't show the uploaded files, but when I checked the backend, the files are there:



    Can you specify which on which field of the form did you upload the said files? We will be escalating it for further investigation.

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    Answered on April 17, 2021 at 03:22 PM
    Thanks for the good detective work..  The fields I uploaded documents
    from are on page two:
    Please attach documentation showing financial need (tax form, etc):
    Feel free to attach any additional information that may be pertinent.
  • Profile Image
    Answered on April 17, 2021 at 05:29 PM

    I am sending this now to our backend team for further checking. As soon as we received an update, we shall keep you posted here.

    And in case you encounter the same issue again on your future submissions, please let us know the submission IDs and we'll add it to the ticket.

    Apologies for this inconvenience.