What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel Subscription

    Asked by Kristi_06 on June 16, 2011 at 12:27 PM

    I'm trying to cancel my jotform subscription and everytime I hit the cancel button it says that there is an error on my paypal page.  The next payment is set for July 1st - please help as I do not want to pay another month!



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    JotForm Support

    Answered by liyam on June 16, 2011 at 02:05 PM

    Hello Kristi_06,

    To cancel your subscription, please do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, please do let us know.  We'd be happy to assist.

    Thank you for using Jotform!


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    Answered by Donna Rauicoppo  on August 27, 2015 at 02:02 PM

    This was a trial for a week I just started today and I'm canceling today I should not be charge and I am not ordering a death certicatel thank you  Donna Rauicoppo