Form Support

Cancel Subscription

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    Kristi_06
    Asked on June 16, 2011 at 12:27 PM

    I'm trying to cancel my jotform subscription and everytime I hit the cancel button it says that there is an error on my paypal page.  The next payment is set for July 1st - please help as I do not want to pay another month!

     

    Thanks

  • Profile Image
    liyam
    Answered on June 16, 2011 at 02:05 PM

    Hello Kristi_06,

    To cancel your subscription, please do the following steps:

    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    When you cancel your subscription you will not be changed again. But your account will stay Premium until the time you have paid for expires.

    If you have other questions or concerns, please do let us know.  We'd be happy to assist.

    Thank you for using Jotform!

    -Liyam

  • Profile Image
    Donna Rauicoppo 
    Answered on August 27, 2015 at 02:02 PM

    This was a trial for a week I just started today and I'm canceling today I should not be charge and I am not ordering a death certicatel thank you  Donna Rauicoppo