What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am unable to access my account to update billing.

    Asked by sueannkim on June 16, 2011 at 12:41 PM
  • Profile Image
    JotForm Support

    Answered by liyam on June 16, 2011 at 02:12 PM

    Hello SueAnn,

    To be able to change your billing information, you will need to find out your Plimus username (a long string of numbers - not your JotForm username) from the original Plimus email you received when you first paid for JotForm, then enter it on the link below and enter the email address used in email.
    https://secure.plimus.com/jsp/forgot_password.jsp?designId=1

    That will reset your password and you can then login there to change the billing information.

    If you cannot do that, I can cancel your subscription and you can re-subscribe your account when it expires.

    If you have other questions or concerns, please do let us know.  We'd be happy to assist.

    Thanks,

    -Liyam