- brealeytonyaolcomAsked on June 16, 2011 at 12:49 PM
Hi I am trying to use collapse form - I start a section with collapse form (Closed and visible) and I end the section with another collapse form (open' and hidden) so as the rest of the form remains as required. It works well for that section but it effects other parts of the form by closing sections which should be open. Please help
- JotForm SupportNeilVicenteAnswered on June 16, 2011 at 03:32 PM
I apologize but I couldn't find a form collapse in any of your forms. Is the form that you're talking about in another account or did you remove the collapses in your forms?
In any case, it would really help us if we can visualize the problem that you are talking about. Please provide the account username if that particular form is in another account. If you removed the collapses, try bringing them back again, perhaps in a cloned form, so that we can inspect and come up with a solution.
- brealeytonyaolcomAnswered on June 16, 2011 at 04:12 PM
Thanks for your answer. I removed them but have now put them back on in the PLATINUM DVD Order Form. If you go in to edit form you can see where they should be. Please help if you can?
- JotForm SupportNeilVicenteAnswered on June 16, 2011 at 04:59 PM
I see now what you mean with the form collapse problem. I have submitted a report ticket to inform our developers about the existence of this issue. I have created a clone of that form on your account so feel free to remove the collapses in your original form. Just please leave the clone as it is, for our developers to inspect.
We will let you know how it goes as soon as our devs get their hands on this matter. Thank you for your patience.
- brealeytonyaolcomAnswered on June 19, 2011 at 01:43 PM
Have you had any luck with this problem yet as I am due to launch of Friday 24th??
- JotForm SupportliyamAnswered on June 20, 2011 at 05:31 AM
We still have not yet heard from the developers. I have increased the proirity of this report for importance.
Thank you for your patience and we apologize for your inconvienience.
- RHERRAnswered on June 20, 2011 at 02:25 PM
I just created a form on Friday and tried to use the collapse form field option but having the same experience as Tony. I will wait to see what the developers have changed before adding this to my forms.
- serkanAnswered on June 24, 2011 at 09:20 AM
This problem should be fixed now. Please re-save your forms to see the fix.
Thanks for reporting.