Photos not downloading

  • Profile Image
    LostDogs10
    Asked on December 14, 2013 at 08:39 AM

    Lost Dogs of Wisconsin form is located at http://form.jotform.com/form/2035334498

     

    Lately, our forms have not included a required photo. A link to the photo shows the following error. 

    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>6685FB290C37830F</RequestId>
     <HostId>
    44GSN7IuAuiPRJt91WpLeJ737HRN5Df8KlrUIxboCxq6EYGwOm4uMVBve4Z922YK
    </HostId>
    </Error>
  • Profile Image
    jonathan
    Answered on December 14, 2013 at 03:05 PM

    Hi,

    This is possible to happen when the uploaded files was NOT uploaded successfully when the form was submitted.

    Can you please tell us which uploaded submission from your form have this error?
    We can check for more details.

    As of my last checked, the latest submission have successful uploaded file -- this file

    Most of the uploaded files I tested were available, so this is not a consistent issue.

    The most solution I could offer for now is if you can request from the user to re-upload again and submit the form to send you the file.

    OR you can also request from them to send at least the file via e-mail attachment using the e-mail address they used in your form.

    Hope this help in any way. Contact us again so we can assist you.

    Thanks.