What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Not able to access form.

    Asked by MineCO on December 14, 2013 at 09:23 AM

    Hi I have an application form and my webmaster who is in the UK (I'm in NY) sent me a message saying he was unable to view the form when it is embedded on our webpage. However, I am able to view the form fine. He (webmaster) is also able to view the form on the direct link to the form. I have also uploaded a screenshot of the error he gets when he tries to view the form on our webpage.

    Thanks in advance.

    Page URL:

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    JotForm Support

    Answered by jonathan on December 14, 2013 at 04:00 PM


    We have form V8 issue recently but had been fixed already.

    You just need to refresh your browser  and the form will be viewable properly.