Form empty at first load. After refresh visible

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    Creactor
    Asked on December 14, 2013 at 10:49 AM

    Dear support,

    I've added the link to my jotform to a pdf file. If I click the link, the page loads without the form. If I hit refresh, the form reappears.

    Thomas

     

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    jonathan
    Answered on December 14, 2013 at 04:01 PM

    Hi,

    We have form V8 issue recently but had been fixed already.

    You just need to refresh your browser  and the form will be viewable properly.

    Thanks.

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    Creactor
    Answered on December 14, 2013 at 04:55 PM
    I'm sorry but that's not a solution...That's a workaround. I don't want to tell my customers that they have to refresh their page! I want them to have a flawless experience. Which means that when they click the link, they get the form. Instantly. Please, there must be a real solution to this issue. By the way, I don't get a v8 error. The form just doesn't load the first time someone visits it.
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    jonathan
    Answered on December 14, 2013 at 08:09 PM

    I apologize for my mistake.

    I thought your issue was similar to the V8 error we had previously.

    I can see now that it was different.

    Please try re-embedding the form into your website page using its iframe code

    Use this guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if this does not make the difference.

    Thanks.

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    Creactor
    Answered on December 15, 2013 at 07:44 AM

    Thanks! That did the trick. The form loads correctly now.

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    jonathan
    Answered on December 15, 2013 at 09:26 AM

    Glad to know all is good now.

    Contact us again anytime for any assistanc needed.

    Thanks.