What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form empty at first load. After refresh visible

    Asked by Creactor on December 14, 2013 at 10:49 AM

    Dear support,

    I've added the link to my jotform to a pdf file. If I click the link, the page loads without the form. If I hit refresh, the form reappears.

    Thomas

     

    Page URL:
    http://www.creactor.nl/inschrijfformulierwbm.html

    refresh JotForm pdf file
  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2013 at 04:01 PM

    Hi,

    We have form V8 issue recently but had been fixed already.

    You just need to refresh your browser  and the form will be viewable properly.

    Thanks.

  • Profile Image

    Answered by Creactor on December 14, 2013 at 04:55 PM
    I'm sorry but that's not a solution...That's a workaround. I don't want to tell my customers that they have to refresh their page! I want them to have a flawless experience. Which means that when they click the link, they get the form. Instantly. Please, there must be a real solution to this issue. By the way, I don't get a v8 error. The form just doesn't load the first time someone visits it.
  • Profile Image
    JotForm Support

    Answered by jonathan on December 14, 2013 at 08:09 PM

    I apologize for my mistake.

    I thought your issue was similar to the V8 error we had previously.

    I can see now that it was different.

    Please try re-embedding the form into your website page using its iframe code

    Use this guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    Inform us if this does not make the difference.

    Thanks.

  • Profile Image

    Answered by Creactor on December 15, 2013 at 07:44 AM

    Thanks! That did the trick. The form loads correctly now.

  • Profile Image
    JotForm Support

    Answered by jonathan on December 15, 2013 at 09:26 AM

    Glad to know all is good now.

    Contact us again anytime for any assistanc needed.

    Thanks.