What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Form empty at first load. After refresh visibleAsked by Creactor on December 14, 2013 at 10:49 AM
I've added the link to my jotform to a pdf file. If I click the link, the page loads without the form. If I hit refresh, the form reappears.
We have form V8 issue recently but had been fixed already.
You just need to refresh your browser and the form will be viewable properly.
I'm sorry but that's not a solution...That's a workaround. I don't want to tell my customers that they have to refresh their page! I want them to have a flawless experience. Which means that when they click the link, they get the form. Instantly. Please, there must be a real solution to this issue. By the way, I don't get a v8 error. The form just doesn't load the first time someone visits it.
I apologize for my mistake.
I thought your issue was similar to the V8 error we had previously.
I can see now that it was different.
Please try re-embedding the form into your website page using its iframe code
Use this guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code
Inform us if this does not make the difference.
Thanks! That did the trick. The form loads correctly now.
Glad to know all is good now.
Contact us again anytime for any assistanc needed.