- bnaudeAsked on December 14, 2013 at 04:41 PM
Hi, I created a form and embed it in Wordpress with the Jotform plugin and shortcode [jotform id="33466313542552"]
Problem is, then the form shows, then it doesn't (just a blank page); any ideas how can I troubleshoot/correct this?
- JotForm SupportabajanAnswered on December 14, 2013 at 05:06 PM
This appears to be related to the V8 error issue we've recently been experiencing because when I first visited your page, the form wasn't there. So, I went to the URL to which the src attribute of the form script points and saw this. However, once I refreshed that page the form appeared on your WordPress page.
I've been reliably informed that the issue is being looked into as I type but I'll still submit a ticket.
Our apologies for the inconvenience caused.
- bnaudeAnswered on December 14, 2013 at 05:07 PM
- JotForm SupportabajanAnswered on December 14, 2013 at 05:21 PM
While we're trying to fix the issue, perhaps it would be best to place a notice on your page informing your users that if they don't see the form they should refresh the page. That works too.
- JotForm SupportabajanAnswered on December 15, 2013 at 07:58 AM
We have fixed the V8 issue and as such, your form should now consistently display on your page. I have just checked the page several times and on each occasion the form loaded. It should load okay on your end too. If if doesn't please let us know.
Again, our apologies for the inconvenience experienced.
- JotForm SupportabajanAnswered on December 15, 2013 at 08:03 AM
In case you were wondering about what caused the issue, the following is a reply by our founder Aytekin Tank to another user who was experiencing the same issue:
We found the reason for this and fixed it today a few hours ago. One of our servers had a full hard disk and that was causing this problem. We fixed the issue and you should never receive such error any more.
We also made sure that we will never have the same problem in the future by increasing our hard disk usag alerts.
Thank you for your patience.
- bnaudeAnswered on December 16, 2013 at 01:06 PM
Many thanks, much appreciated!