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    Retrieving Photos through PDF files NOT FOUND

    Asked by mvaldez on December 14, 2013 at 07:31 PM

    Hi, just wanna ask.

    Ive already made my form and have already emebeded the script also.

    Name, Email and Order Number with UPLOAD FILE.

    The thing here now is, once someone has an entry, I can see their info but I can not see the photos uploaded.

    My files are saved as .PDF

    Any ideas? .pdf information retrieve w/o the picture uploaded

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    JotForm Support

    Answered by Welvin on December 14, 2013 at 11:12 PM


    Did you submit your own test entry to see if you can replicate the issue? Your upload field is NOT required, meaning, someone would be able to skip that field. If you require someone to submit a file then we'd suggest setting up the upload field as required.

    I have submitted by own test entry, and I am able to see it from your form submissions page.