What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Conditional Email Alerts Not Being Triggered When User Edits Their Submission

    Asked by slipinski002 on June 16, 2011 at 03:21 PM

    Hi, I have a question.  I'm using conditional rules to send notifications to different email addresses depending on the form status. 

    If the form status is In Progress, the rule sends an email to the user with a link to the form so they can work on it later.

    If the form status is Complete, the rule sends an email to the group manager with the completed data. 

    It works perfectly from the original form.  But when the user clicks on the edit form link in the email, the URL now shows edit mode.  The user edits the form and clicks Submit, and the conditional rules are not triggered.

    Is there something I'm doing wrong or is it a limitation of the software??

     

    Thanks so much for you time and your help,

    Sharon

    Page URL:
    http://form.jotform.com/form/11565202519

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 05:45 PM

    Hi Sharon,

    Submission edits are not considered as form submissions, that is why the email alerts (notification, autoresponder) are not triggered. I can't be sure if that is the way it should work or if it was just left out by our developers. I will have to confirm that with our higher ups.

    As a workaround, I suggest that you set up a conditional redirect to send the user to a separate "confirmation form" when the user edits the first (original) form and chooses "Completed" as the nomination status. That confirmation form should then have fields for the submitter's email and "VP of Donation" email, and autoresponder configured.

    Please Let me know if you need more information regarding this workaround.


    Neil

  • Profile Image

    Answered by slipinski002 on June 16, 2011 at 05:58 PM

    Hi, Neil.  Thanks for the reply.  I'm happy to implement a work around.  Unfortunately, I'm not quite following your suggestion. Could you walk me through where the redirect is happening? 

    1. User starts form, leaves status as In Progress, clicks Submit

    2. User receives email with link to edit form

    3. User clicks link

    4.  User completes form, changes status to Complete, clicks Submit

    5. Group manager receives completed form

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 06:19 PM

    Hi,

    Sorry for the confusion. The redirect happens after the user edits/completes the form, when the user changes the status to "Complete" then submits, he/she will be redirected to a confirmation form such as this, where they need to re-enter the email addresses so that they will receive the autoresponder for that confirmation form.

    I hope this doesn't confuse you further.


    Neil

  • Profile Image

    Answered by slipinski002 on June 16, 2011 at 06:36 PM

    Hi, Neil.  My apologies for still being confused.  If the user edits and completes the "edit submission" form they go to from their email link, then a conditional rule redirecting them to a new form woulding trigger, right??  So, I need to get the user back to the original form with their answers intact.  Am I understanding that correctly?  If so, is that possible?

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 06:47 PM

    I apologize again, this time for leaving out a very important detail. You would have to create a new rule (Conditions) for your current form to redirect the user to the "confirmation form" if he chooses "Complete" as the status of the nomination, whether submitting the form for the first time, or editing the submission using the edit link.

     

     

    View this sample form for a better understanding of this workaround.


    Neil

  • Profile Image

    Answered by slipinski002 on June 17, 2011 at 01:12 PM

    Cool!  Works great.  Thanks so much!

  • Profile Image

    Answered by slipinski002 on June 17, 2011 at 02:22 PM

    After playing around with this, it works, but it doesn't actually solve my problem.  The new confirm submission form does not have the completed answers from the long form, so it's really only serving as notification that the form is complete.  I'll still have to find the completed form info and forward it along to the group manager.  It's ok, because I don't have so many forms being filled out that I can't handle it. 

    Thanks a lot for your help :)

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 17, 2011 at 02:27 PM

    Hi,

    There is actually a workaround to pass the values in the first form to the second form, perhaps using hidden fields. The reason why I did not offer that to you is because it can be quite a complicated subject as it requires basic knowledge of PHP.

    Feel free to read this thread to learn more about that, but like I said, it can get quite complicated and messy.


    Neil

  • Profile Image

    Answered by slipinski002 on June 17, 2011 at 02:55 PM

    Not feeling up to that today.  But thanks for the tip. 

    Sharon

  • Profile Image

    Answered by gori-mathew on August 28, 2012 at 02:52 PM

    Welcome Sharon and you are free to contact us for any assistance. Thanks for using Jotform!