What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi, we are experiencing a significant lag time when someone submits a form on the site.

    Asked by Brennon24 on June 16, 2011 at 03:57 PM

     I just tested and the form can take up to 20 seconds to be submitted and redirected to the thank you page. Do you know why this is happening? How can this be improved?

    Page URL:
    http://www.villasatpoipukai.com/kauai-vacation.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on June 16, 2011 at 04:18 PM

    Hi,

    I tested your form using it's direct link - https://www.jotform.com/form/10202749205 - and I did not experience any lag time at all. Upon further investigation, I noticed that you are an old time Jotform customer. So I checked your site source codes and found out that you are using old (V2) Jotform embed codes for your form. This could probably be the reason why you're experiencing such a lag time.

    I think it's time to replace the old form codes in your site with updated iframe embed codes. Iframe embed codes is what I suggest that you use because it is the most fool-proof solution and it works perfectly fine for most of our users.

    To get your form's iframe embed codes

    1.  Go to Setup & Embed tab
    2.  Click Embed Form
    3.  Click iFrame

    4.  Copy the codes provided in the succeeding screen

    Let me know if this works for you or not. I am looking forward to your feedback. Thanks.


    Neil

  • Profile Image

    Answered by Brennon24 on June 16, 2011 at 04:39 PM

    Thanks for the help Neil. I will work on this and let you know.