The value of some form field is not displayed in the mail text.

  • Profile Image
    fujiplus_osaka
    Asked on April 20, 2021 at 06:16 AM

    The value of some form field is not displayed in the responder mail text.

    But the value of same field is displayed on blowser.  

    The field of issue are named 'receipt' and 'invoice'.

    I would like to display Calculation Value of these field in mail text. 

    How do I accomplish this? 







  • Profile Image
    Tommaso_F
    Answered on April 20, 2021 at 08:40 AM

    Hello there,

    Thank you for contacting us.
    In case some fields are missed in the responder email, you can manually add them by using the form field feature.

    1618922225_607ecaf1cc30e_
    1618922395_607ecb9b5487f_

    Best regards.

  • Profile Image
    fujiplus_osaka
    Answered on April 20, 2021 at 11:34 PM

    Hi, 

    Thank you for your reply.

    The issue fields are 'receipt' and 'invoice'.

    I had already added these field in the responder mail as attached image.

    1618975890_607f9c9238861_capture.png

    But the Calculation Values of them are not displayed in mail.

    I have setted the caluculation values as below.


    1618976047_607f9d2f8d064_capture2.png

    Why do these values display in the form as below, but not in the email?

    1618976348_607f9e5c08e52_capture3.png

  • Profile Image
    Rehan_F
    Answered on April 21, 2021 at 02:54 AM

    Greetings,

    Kindly note that the calculation values are only for calculations. They are not displayed in the email or integrations. The option that you select will be visible in email and integrations.

    Should you have any other questions the please let us know.

    Thanks.

  • Profile Image
    fujiplus_osaka
    Answered on April 21, 2021 at 07:58 PM

    Hi,

    Than you for quick reply.

    I understand your answer.

    I will consider other way.


    By the way,

    Why is your answer not displayed in this thread? 

  • Profile Image
    Rehan_F
    Answered on April 22, 2021 at 12:00 AM

    Greetings,

    It could be due to a temporary glitch that my colleague's reply didn't appear in the thread. Let us know if you need further assistance.

    Thanks