The value of some form field is not displayed in the mail text.

  • fujiplus_osaka
    Asked on April 20, 2021 at 6:16 AM

    The value of some form field is not displayed in the responder mail text.

    But the value of same field is displayed on blowser.  

    The field of issue are named 'receipt' and 'invoice'.

    I would like to display Calculation Value of these field in mail text. 

    How do I accomplish this? 







  • Tommaso_F
    Replied on April 20, 2021 at 8:40 AM

    Hello there,

    Thank you for contacting us.
    In case some fields are missed in the responder email, you can manually add them by using the form field feature.

    1618922225 607ecaf1cc30e  Screenshot 10
    1618922395 607ecb9b5487f  Screenshot 21

    Best regards.

  • fujiplus_osaka
    Replied on April 20, 2021 at 11:34 PM

    Hi, 

    Thank you for your reply.

    The issue fields are 'receipt' and 'invoice'.

    I had already added these field in the responder mail as attached image.

    1618975890 607f9c9238861 capture Screenshot 10

    But the Calculation Values of them are not displayed in mail.

    I have setted the caluculation values as below.


    1618976047 607f9d2f8d064 capture2 Screenshot 21

    Why do these values display in the form as below, but not in the email?

    1618976348 607f9e5c08e52 capture3 Screenshot 32

  • Rehan Support Team Lead
    Replied on April 21, 2021 at 2:54 AM

    Greetings,

    Kindly note that the calculation values are only for calculations. They are not displayed in the email or integrations. The option that you select will be visible in email and integrations.

    Should you have any other questions the please let us know.

    Thanks.

  • fujiplus_osaka
    Replied on April 21, 2021 at 7:58 PM

    Hi,

    Than you for quick reply.

    I understand your answer.

    I will consider other way.


    By the way,

    Why is your answer not displayed in this thread? 

  • Rehan Support Team Lead
    Replied on April 22, 2021 at 12:00 AM

    Greetings,

    It could be due to a temporary glitch that my colleague's reply didn't appear in the thread. Let us know if you need further assistance.

    Thanks