' You're not authorized to use' error

Something strange with this. We use API key with full access but sometimes it happens. We receive error  You're not authorized to use 'submission_id'.

Hello there,
Thank you for contacting us.

Would you please be so kind to tell us when exactly you face this issue?
Please provide more information as well as screenshots. It will be helpful to provide the best support.


Thank you for your collaboration.

Best regards.

вт, 20 апр. 2021 г. в 14:54, JotForm :
...

Hello there,
Thank you for your reply.

I have checked the submission you are trying to access, and it looks like it's not located on your account. Please make sure you create an API key from your account and make sure you add Full Access to the key.

Let us know if you have additional questions.

It’s error not on my account. I worked as a developer.
...

I'm sorry but the API only works on your account. You can't use them to capture submissions from other accounts.

Hope this information helps.

I tried to receive submission with another one API key, not from my account. When I use curl it works well. I can get submission. But sometimes when we get this from our application it returns error. Our key have full access
...

Do you get the error every time you try it from your application? Is your application HIPAA compliant? The form ID belongs to an account that is HIPAA compliant.

You can contact our API team at api@jotform.com for any questions related to API.

Thanks

I get this not every time. From time to time. And yes, our form is HIPAA
compliant. What do you mean by application is HIPAA compliant? Do you have
any checks for this?
ср, 21 апр. 2021 г. в 10:27, JotForm :
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Hi there,

Kindly contact our API team at api@jotform.com , they will be glad to assist you.

Thanks.