What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    How are you associated with FastSpring?

    Asked by suew on December 15, 2013 at 06:23 PM

    Spirit of the Hills has received a notice that our contract has been cancelled.  We received a notice that there is a 50% off rate for the year.  When I fill in the information, it tells me that I am paying FastSpring not Jotform.  Please explain.

  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 16, 2013 at 12:50 AM

    Hello suew,

    FastSpring is our payment gateway service / payment processor. You do not have to worry and you will be making a payment to JotForm via FastSpring.

    Do get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Le Vu  on July 04, 2016 at 03:49 AM

    Dear Support,

    I use FastSpring to Payment. I use feature in Dashboard FastSpring. How i can received status payment to update database?

     I use ASP.Net MVC


  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 04, 2016 at 07:42 AM

    Hello Le,

    This is a very old thread. I have moved your question to a new thread and you will be answered here:  https://www.jotform.com/answers/875127 

    Thank you!