What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not receiving email notification

    Asked by bukes on December 15, 2013 at 08:10 PM

    We are not receiving any e-mails notifications when forms are being filled out on our website www.bukesalon.com However,  they are being sent to our JotForm account ID haircut@bukesalon.com  Would you please look into this issue?

    Thank you,

    Feti Batoya

    Bukes Salon Spa

    708 254 7323 direct

    Page URL:
    http://bukesalon.com/gift-card-oder-form/

    email email notification JotForm style size height
  • Profile Image
    JotForm Support

    Answered by ashwin_d on December 16, 2013 at 01:00 AM

    Hello Feti,

    Upon checking, I found that your email address haircut@bukesalon.com is in our bounce list for following reason:

    Result: 

    haircut@bukesalon.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000014173fcc2e9-3db88aaf-acd9-4a=

    4a-a36a-342e724307a7-000000@amazonses.com> sender rejected. IB504 - 199.127=

    .232.132'

    I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Please verify if this email id is actually created in your email server.

     

    Thank you!