Not receiving email notification

  • Profile Image
    bukes
    Asked on December 15, 2013 at 08:10 PM

    We are not receiving any e-mails notifications when forms are being filled out on our website www.bukesalon.com However,  they are being sent to our JotForm account ID haircut@bukesalon.com  Would you please look into this issue?

    Thank you,

    Feti Batoya

    Bukes Salon Spa

    708 254 7323 direct

  • Profile Image
    ashwin_d
    Answered on December 16, 2013 at 01:00 AM

    Hello Feti,

    Upon checking, I found that your email address haircut@bukesalon.com is in our bounce list for following reason:

    Result: 

    haircut@bukesalon.com is IN the bounce list  

    Reason(s) : 5.1.0 - Unknown address error 550-'5.1.0 <0000014173fcc2e9-3db88aaf-acd9-4a=

    4a-a36a-342e724307a7-000000@amazonses.com> sender rejected. IB504 - 199.127=

    .232.132'

    I have removed it from our bounce it and it should be working fine now. You need to take a closer look at the bounce reason and take corrective steps. Please verify if this email id is actually created in your email server.

     

    Thank you!