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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not Receiving Email from Forms

    Asked by Lucilita on December 16, 2013 at 12:05 AM

    I noticed I have not been receiving e-mails from forms. 

    Why I am no longer receiving the messages when people use the form from website? 

     

    Lucy

    Page URL:
    http://imagesbylucila.com/contact-lucy/

    E-mails
  • Profile Image
    JotForm Support

    Answered by Welvin on December 16, 2013 at 03:40 AM

    Hi Lucy,

    It's because your form notification email isn't configured correctly. Please note that without the correct settings, no form email will be sent to your email address. I've fixed it for you. Kindly check and let us know if you are still not able to receive emails.

    We'd also suggest checking this article for more information about this matter: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts.

    Thanks