What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I paid my suscription and its still saying that im out of space???

    Asked by Clicotop on December 16, 2013 at 05:16 AM

    Why?

  • Profile Image
    JotForm Support

    Answered by ardy0689 on December 16, 2013 at 10:37 AM

    Hello, We apologize for this inconvenience. I have tracked your payment and we have now adjusted your account to Premium. Please check. It seemed that you upgraded without logging in to your JotForm Account. If you need further assistance, please do not hesitate to ask. Thank you

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    JotForm Support

    Answered by ardy0689 on December 16, 2013 at 10:51 AM

    I apologize for the earlier post I made please ignore it. You must cancel the Jotform Premium -monthly subscription on your Paypal account

    In order for you to cancel your Paypal Subscription:
    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.

    We will refund the last payment you initiated. It would take 5-10 business days. For the meantime, to upgrade properly, make sure that you are logged in to your JotForm account and access your Billing page and choose Premium to upgrade.

     

    If you need further assistance, please do not hesitate to ask. Thank you

     

  • Profile Image

    Answered by Clicotop on December 16, 2013 at 12:12 PM


    netiSEM Logo

    ATTENTION : Je serai en congé le 19, 20, 23, 24 et 25 décembre ainsi que les jours 1, 2 et 3 janvier. Merci et joyeuses fêtes.

    Bonjour,

    Its done. COUld you please confirme to me that is ok now ?

    Je reste à votre entière disposition.

    Cordialement,


    Mariela Astudillo
    Account Manager
    Google AdWords, Facebook, Youtube, Yahoo/Bing, Twitter


    Tel: +34 625 14 46 47
    Skype: mariela_astudillo
    www.Netisem.com

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    De: JotForm Support Forum [mailto:jotform@jotmails.com]
    Enviado el: lunes, 16 de diciembre de 2013 16:52
    Para: mariela@netisem.com
    Asunto: Re: I paid my suscription and its still saying that im out of space???

    A new response has been received:
    JotForm
    Answered by ardy0689
    I apologize for the earlier post I made please ignore it. You must cancel the Jotform Premium -monthly subscription on your Paypal account
    In order for you to cancel your Paypal Subscription:
    1. Log into your PayPal account
    2. Find the latest payment you made to us
    3. Click on your subscription number
    4. Click on "Cancel Subscription" button.
    We will refund the last payment you initiated. It would take 5-10 business days. For the meantime, to upgrade properly, make sure that you are logged in to your JotForm account and access your Billing page and choose Premium to upgrade.


    If you need further assistance, please do not hesitate to ask. Thank you

    View this thread on JotForm Support Forum Unsubscribe
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 16, 2013 at 01:48 PM

    Yes, it seems you are all set

    Cheers!