- AnonymousAsked on December 16, 2013 at 05:46 AM
I had a msg typed up here, but Ctrl+Z killed it! & Ctrl+Y didn't bring it back, damn "enhanced" editor, just give me a non-buggy textarea!
- JotForm SupportWelvinAnswered on December 16, 2013 at 07:16 AM
First of all, please stop using fake jotform email to contact us. We advise to login using your account and give us the Form URL. How could the team provides you the assistance if we don't know any existing contact information from you.
- AnonymousAnswered on December 17, 2013 at 11:38 AM
"First of all, please stop using fake jotform email to contact us."...whenever a form requires an E-mail address, I give it one. If you don't want a fake one, don't make it a required field. This feedback thing kinda popped up in my face, so I took the opportunity to use it, I didn't know where it would end up.
"We advice to login using your account and give us the Form URL."...(note: you meant "advise you" not "advice")...I don't have an account or Form URL, I was trying to ask the question BEFORE getting an account. I'm not going to get to the end of my uses & THEN ask for help. I ask questions 1st.
"How could the team provides you the assistance if we don't know any existing contact information from you."...(note: you meant "provide" not "provides")...it's a general question...
How can we perform test submissions WITHOUT WASTING USES?
Also, when I posted this, I didn't know it was going into a public forum like this, the feedback thing just kinda popped up, I though it was just "feedback". After I posted, I was taken to this "Answers" site, where I searched & found MANY others needing to perform "test submissions"...the answer, so far, has been manual resets on their account (nice, but more of a "workaround" than a "fix"). I don't need a reset, since I don't have an account yet.
I'm sorry this issue wasn't more fully-explained in the body, but as I said, the textarea ATE the message I was typing & I didn't feel like re-typing it. I normally explain myself well, but not when I have to re-type it after having the form lose it. I'm typing ALL of this msg in Notepad, where I know it won't lose it.
The bottom line: is that ALL your customers NEED A WAY to perform TEST SUBMISSIONS, without WASTING USES. You provide a nice service, but *obviously* people need to TEST their own forms (without wasting uses). I understand you don't wanna make it easy for people to "get around" the limit (claiming every submission as a test), but there has to be SOME WAY to confirm a real "test submission" without giving users the ability to use the service for free, forever.
My thoughts on how to allow real test submissions, without allowing abuse (real submissions claimed as tests): In the Admin Dashboard (form editor) have a section for starting a "Test Submission", have the system generate a unique string, like a random hash or something, then in the form, they HAVE to paste that random string (somewhere in their form, like the body/textarea) or the submission WON'T be seen as a "real test". You could also limit test submissions so they have to be from the same IP as the user logged into the Admin area. The random string would also expire after a certain amount of time (5 mins?) &/or number of uses (3?) & continued testing would require a new test string (they could generate unlimited testing strings from the Admin area). Submitting a form with a recently-expired (30 mins?) testing string should make the form FAIL (with an error msg, not wasting a use, not capturing the form/sending E-mail at all), letting the form tester know that that string is now expired & they need to generate another one for more testing. This could not be abused, since the form-submitter needs to know a unique string AND have the same IP as the user logged into the Admin area/the one editing the form...there's no way a "real form use", from a real customer (for example), would meet those criteria. Only the form Admin would be able to complete a real test. I should mention this just to be clear: test submissions should work on HTTP *AND* HTTPS...yes, you need to be able to test HTTPS submissions too....but if you have to, you could limit those to like 5 per day. Most testing should be done on HTTP, but SOME needs to be done on HTTPS...again without wasting the REAL USES.
This service looks nice, but you NEED a supported way of performing real tests (not just manually resetting people when they ask). To solve this problem you DON'T need to know my name or contact info. It's just "feedback" or a "suggestion"...send it on to the JotForm devs/founder.
- JotForm SupportWelvinAnswered on December 17, 2013 at 01:17 PM
Thanks for the feedback. That's greatly appreciated.
Anyway, I'm sorry for not providing you what you need. We actually have the "Test Email" function. You can find this when setting up your form notification/autoresponder email settings. It's Setup & Embed > Email Alerts > Click Notification/Autoresponder:
Click "Test Email" button
This button would send an email to your account primary email address with the example information below:
This is the only method we have for testing emails without consuming your submission limit.
If you want to see a real data, you will have to fill up the form and submit it. Unfortunately, this would consume your limit. That is why I ask your account information, or if you don't have an account yet, I would suggest registering first: https://www.jotform.com/signup.
I can send or add this to our feature request list but again, I would suggest to at least, login using a guest account and post the request. This way, we can easily contact you for our updates.
Would you really like to remain anonymous?
- JotForm SupportWelvinAnswered on December 17, 2013 at 01:22 PM
What I mean is a guest account with a valid contact information.
With regards to the http and https version of the form. I would suggest testing the form using http or normal form submission. Guest and Free Accounts can take advantage of our 100 submission monthly limit. Guest and Free accounts are limited to 10 https or secure submission per month.