How to download email attachments?

  • Val
    Asked on April 21, 2021 at 2:57 AM
    Jotform Thread 3049171 Screenshot
    Page URL: https://www.jotform.com/uploads/wapcreations/211035435150542/4947235904329348345/16189142574377939137462894110728.jpg
  • furkan Content Operations Specialist
    Replied on April 21, 2021 at 3:45 AM

    Hello

    If you are not able to download attachment on the forms, you should change your privacy settings.

    1- Click your avatar on your JotForm page

    2-Select Settings

    1618990934 607fd756bce30 1 2 Screenshot 10

    3- Under the Privacy tab untick

    Require log-in to see submissions.
    Require log-in to view uploaded files
    Require log-in to view submission RSS     options.

    After completing these steps, you will be able to download attachments.
    1618990983 607fd787f2c90 3 Screenshot 21
    If you have further questions feel free to contact us.

    Thank you.

  • Val
    Replied on April 21, 2021 at 4:00 AM
    I don’t see this options on the mobile app?
    Also how to set only to store on European server .
    Please send me your PoPi act certificate
    V.
    ...
  • Rehan Support Team Lead
    Replied on April 21, 2021 at 5:26 AM

    Greetings Val,

    The privacy setting option is only available when you are logged in to your account via browser. You can use your mobile browser for this as well.

    Also how to set only to store on the European server.

    To store your data on our EU servers kindly check the guide below.

    https://www.jotform.com/help/871-how-to-store-your-data-on-eu-servers

    For Data Privacy and security details you can check the links below.

    https://www.jotform.com/gdpr-compliance/

    https://www.jotform.com/privacy/

    https://www.jotform.com/security/

    Should you have any other concerns then please let us know.

    Thanks