- mitchellandmitchellAsked on December 16, 2013 at 12:26 PM
We have received e-mails from our clients saying that they are not able to complete the second half of our Accountants Premium Indication Request Form when completing it from their mobile device. The error is inconsistent because I am able to complete it right now but my manager was not able to complete it from his iPhone last Sunday night (12/8). Can someone please look into this and see if there is an issue with the form? It is our busy season and we need this form up and running at all times. Thank you!
- JotForm SupportTitusNAnswered on December 16, 2013 at 01:25 PM
Thank you for bringing this to our attention.
Which part is the second half of your form? (There are no page divisions, but I do see sections numbered 1-7a)
To be safe, I cloned a copy of your form and performed some preliminary tests, and it seems to operate normally. (On a PC and on an iphone5 emulator)
In the meantime, it would help a lot if we could get the nature of some (or at least one) of the errors as reported, for instance, the inability to fill out a field, or an error indicating they cannot submit their responses etc.
If this persists, I would like to perform some test submissions on your form, with your permission, of course.
Please let us know how we can assist further.