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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal Pro: Invalid Configuration

    Asked by mcksci on December 16, 2013 at 02:00 PM



    I have a PayPal Payments Pro account. I used the API integration and did the test and the installation was suuceesful.

    When I test the form with a credit card payment, I get a message…

    Invalid Configuration
    This transaction cannot be processed due to an invalid merchant configuration.
    Can you help me please?
    Page URL:

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    JotForm Support

    Answered by EltonCris on December 16, 2013 at 03:09 PM


    Base on Paypal Error Codes, that problem occurs when the billing agreement is disabled or inactive on your account (ERROR CODE 10501). Or, when you have not agreed to the billing agreement. Please ensure that you have enabled and agreed to the billing agreement on your PayPal account to be able to process payments.

    In either case you may want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted.

    Should you have further questions about this, let us know here. Thanks!