- mcksciAsked on December 16, 2013 at 02:00 PM
I have a PayPal Payments Pro account. I used the API integration and did the test and the installation was suuceesful.
When I test the form with a credit card payment, I get a message…Invalid ConfigurationThis transaction cannot be processed due to an invalid merchant configuration.Can you help me please?
- JotForm SupportEltonCrisAnswered on December 16, 2013 at 03:09 PM
Base on Paypal Error Codes, that problem occurs when the billing agreement is disabled or inactive on your account (ERROR CODE 10501). Or, when you have not agreed to the billing agreement. Please ensure that you have enabled and agreed to the billing agreement on your PayPal account to be able to process payments.
In either case you may want to contact PayPal and ensure that your account is set up to process Website Payments Pro transactions and that the billing agreement is accepted.
Should you have further questions about this, let us know here. Thanks!