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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Form not submitting to email

    Asked by Eduard Arakelyan on December 16, 2013 at 02:18 PM

    We moved californiainsurancesavings.com from to our hosting and now the form does not submit.  Can you check if this is something that we can ratify by getting an account.

     

    Thanks,

    Page URL:
    http://www.californiainsurancesavings.com

    Screenshot
    check thanks hosting
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 16, 2013 at 03:19 PM

    Hi Eduard,

    I just tested the form embedded on your page, and it works pretty fine. I was able to submit a test submission without any problem.

    Can you please check again this time with your browsers cache cleared? The form should work normally just fine as usual, and it should not be affected even when you switched to a different hosting.

    Thanks!

  • Profile Image

    Answered by californiainsurancesavings on December 16, 2013 at 03:43 PM

    The form is not sending out the info to the email address.  We were with a virtualclick a service that provided the hosting and the set up of the site, once we transfered it to godaddy.  it started to give this error

    [an error occurred while processing this directive]  and it stoped sending out the emails.  So I am thinking although the form fields and functions are still working, valueclick turned off something from their end that is not sending out the emails. 

    So I thought probably we can attach them to an account we make here and it should start sending it out.

    Thanks for the help.

  • Profile Image
    JotForm Support

    Answered by Welvin on December 16, 2013 at 05:33 PM

    Hi,

    Is that what you mean by form not submitting from the original post title? When you say form not submitting, you mean, you cannot click the submit button or form is not sending you an email? I just need to confirm. Anyway, I just change the post title as I think you mean the form was not sending you an email for every submission.

    We'd suggest checking this guide for email delivery problems: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts, and do our recommendations with whitelisting our IP and Domains. Also try the Mandrill's SMTP settings which is mentioned from the guide.

    The form's recipient setting is still set to "quotes@california********savings.com", nothing has change to the virtualclick account. If you want to move the form, I'd suggest creating another thread (Contact JotForm Support) and ask the virtualclick account to confirm the request. We need the confirmation for the security concerns.

    Thanks

  • Profile Image

    Answered by californiainsurancesavings on December 17, 2013 at 02:29 PM

    @ Welvin,  The Virtualclick people can't locate the email from you guys, and wanted to know what email address you guys were sending the request for the move to?

     

    Thanks,

  • Profile Image
    JotForm Support

    Answered by EltonCris on December 17, 2013 at 04:58 PM

    @ californiainsurancesavings 

    That depends on what sender email you set on your email notifications. I've checked yours, and it's noreply@jotform.com

    That's seen on your form notification, example:

    Is this what you mean here? Or if you mean you want to get in contact with us, you can send us an email at support@jotform.com.

    ----

    By the way, I checked the latest mail logs of your email, and it indicates that notifications was successfully delivered to your email address. Kindly review it on your end.

    Current Server: /var/log/jotform/amazonSES.log:[16/Dec/2013:15:14:47 -0500] 23066392812958 AmazonSES Sent email to q****@californiainsurance*****.com - MessageID:00000142fd0bf100-33dd2ff7-bccc-4467-b3e2-072d8470c666-000000 - RequestId:b5efaf31-668e-11e3-b335-13dfe3844edb

    You can also provide this logs to your email service provider as it may help them track the messages for you.

    Thanks!