What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Edit HTML Text Area Not Working

    Asked by resslerphotography on December 17, 2013 at 01:19 AM

    When I'm creating a form, the Edit HTML test area does not work. I click "complete" when I'm done typing a description in the box and it disappears. I've also tried saving it and it does the same thng.
    I've tried different browsers and tried waiting over a week and it still doesn't work.

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    Answered by jedcadorna on December 17, 2013 at 04:14 AM


    We apologize for the inconvenience. This issue has already been fixed according to our developers if the problem still persist please try to remove the old Text element and add a new one this should work fine.

    Please refer to this thread http://www.jotform.com/answers/304891-Text-fields-have-become-empty-cannot-be-re-entered#4.

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    Answered by williebergman on December 18, 2013 at 07:17 PM

    I am experiencing the exact same issue. Clicking complete in the html text field after changing font size or similar does not save. Upon viewing the THTML option at the top, I see a lot of symbols added to the code.

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    JotForm Support Manager

    Answered by Jeanette on December 18, 2013 at 08:38 PM


    Please delete the current Text HTML field, add a new one and enter the text. If the problem persist, please open a separate thread