What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    When a lightbox containing Jotform pops up, the whole lightbox jumps down, out of view

    Asked by Masalamedia on December 17, 2013 at 01:52 AM

    Obviously not acceptable for client deployment. When jotform content is removed, the lightbox stays where it belongs.

    Why?

     

    http://form.jotformpro.com/form/33501035239950

    Page URL:
    http://wilderness-explorers.com/us-experimental-catalog/

    JotForm content
  • Profile Image

    Answered by Masalamedia on December 17, 2013 at 01:56 AM

    PS - the lightbox with Jotform content is associated with the green "DOWNLOAD IT NOW" button

  • Profile Image

    Answered by jedcadorna on December 17, 2013 at 05:00 AM

    @Masalamedia,

    We are sorry to hear that. When I test your form in 4 different browsers they shows up correctly. I wonder how often do you get to see the problem when viewing the site?

    View sample in other browsers:

    Chrome: 

    Firefox:

    IE:

    Safari:

     

    If the problem still continues to happen please to re-embed your form using an iframe to avoid <script></script> conflicts in your website code.

    Thanks,