When a lightbox containing Jotform pops up, the whole lightbox jumps down, out of view

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    Masalamedia
    Asked on December 17, 2013 at 01:52 AM

    Obviously not acceptable for client deployment. When jotform content is removed, the lightbox stays where it belongs.

    Why?

     

    http://form.jotformpro.com/form/33501035239950

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    Masalamedia
    Answered on December 17, 2013 at 01:56 AM

    PS - the lightbox with Jotform content is associated with the green "DOWNLOAD IT NOW" button

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    jedcadorna
    Answered on December 17, 2013 at 05:00 AM

    @Masalamedia,

    We are sorry to hear that. When I test your form in 4 different browsers they shows up correctly. I wonder how often do you get to see the problem when viewing the site?

    View sample in other browsers:

    Chrome: 

    Firefox:

    IE:

    Safari:

     

    If the problem still continues to happen please to re-embed your form using an iframe to avoid <script></script> conflicts in your website code.

    Thanks,