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  • Profile Image

    Form will NOT submit due to Visual Multi Select widget error message

    Asked by jamiepsyd on December 17, 2013 at 03:44 AM

    I read on the forums that this has been fixed, but it isn't on my end. I haven't had a working form for over a week now. I really need for this to be fixed.

    Page URL:
    http://www.mytherapistsaid.com/online-intake-forms/

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    JotForm Support

    Answered by jonathan on December 17, 2013 at 07:55 AM

    Hi,

    Can you please try re-embedding the form in your webpage using its iframe code.

    Use this guide http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

    I test submitted the form using its direct URL http://www.jotform.us/form/23456875281159 and was able to submit the form successfully.

    Please try the iframe code and test again.

    Inform us if the issue persist.

    Thanks.

  • Profile Image

    Answered by jamiepsyd on December 17, 2013 at 03:08 PM

    I've been working on it for an hour or so and it still doesn't work. I'm still getting the 'please wait' even when I fill it out directly on jotform. 

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    JotForm Support

    Answered by jonathan on December 17, 2013 at 05:02 PM

    Hi,

    I tested again, and was able to successfully completed the submission of your form on this page http://www.mytherapistsaid.com/online-intake-forms/

    I was able to see the Thank You page after submission.

     

    Kindly please check again.. it does take a bit longer which I think is just due to your web page having a large form embedded.

    Inform us if issue remains.

    Thanks.

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    Answered by jamiepsyd on December 17, 2013 at 05:29 PM

    It does seem to be working now, but part of the issue is that it briefly flashes 'there are errors on your form' before successfully submitting and displaying the Thank You page. If it was confusing to me, it will be confusing to my clients.

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    JotForm Support

    Answered by jonathan on December 17, 2013 at 06:04 PM

    Although I am not able to see the brief flash "error" you mentioned, I think that could be happening because of the glitch in the multi-select widget on the form.

    Refer to the image below to understand what I meant.

     

    When submitting the form while not supplying answers for *Required fields, the Visual Multi Select widget is not validating properly.

    The only workaround I can offer for now is, to either, make the widget non-required or remove it from the form and use another type of of field in place.

    The regular Dropdown box field is also capable of having Multi-Select option.. you can use it instead.

    I will submit a bug ticket to our higher team support so that it can be attended to.

    Please inform us if you need further assistance.

    Thanks.

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    JotForm Support

    Answered by fxr on January 10, 2015 at 03:45 PM

    Hi Jamiepysd,

    The issues you have had with this issue should now be resolved.

    We apologize for any frustration this form/widget may have caused you - please let us know if you continue to have any problems with it.

    Thanks,

    Conal.