What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello! we have chosen an annual payment of subscription, PayPal will s

    Asked by sjoko on June 17, 2011 at 05:27 AM
    we have chosen an annual payment of subscription, PayPal will send out new payment automatically about a year and then next year again? If we delete a member in the form will then be cleared in PayPal.

    Regards Roger Meyer

    This is a re-post of a comment on PayPal Forms

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    JotForm Support

    Answered by NeilVicente on June 17, 2011 at 06:16 AM

    Hi Roger,

    I am not 100% sure if I understood your question correctly, but please let me try.

    Are you asking whether deleting a subscriber's form details in the submissions page will cancel his Paypal subscription to your service? If that's what you mean to ask, then no, it will not cancel his subscription.

    There are two ways to get him cleared of a subscription to your service/product. It's either he cancels the subscription himself thru Paypal or you cancel his subscription by logging in to your Paypal merchant account.

    Let me know if you have further questions regarding this matter. Thank you and have a good one.