What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by animalsonboard on December 17, 2013 at 02:09 PM

    Hi there, our company is being sold. The new owner will have all the rights and will pay for the membership starting January 1st. What do we need to do to change the payment and contact information. Thanks


    PLEASE EMAIL ME AT info@animalsonboard.com.

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    JotForm Support

    Answered by jonathan on December 17, 2013 at 04:15 PM


    Your monthly subscription plan was scheduled to renew every 9th day of the month.

    Was I suggest you do is cancel the current subscription and just wait for it to expire on Jan 9th 2014

    You can then upgrade again to paid plan on Jan 10th 2014, this time when doing the payment, you can now use the NEW payment details and contact information.

    You can cancel the current subscription by clicking on the FREE plan when you go this link

    http://www.jotform.com/myaccount/billing (make sure you are currently logged in to your JotForm account)

    If you are having difficulty on this, please inform us.

    I can actually cancel it also for you, but I would need your permission for that.