Things from form are out of order in emails.

  • Profile Image
    attilakb
    Asked on December 17, 2013 at 03:01 PM

    Hi the order form is sending me back two differnt emails for the same form, both have things listed things out of order. 

    On the form I have things listed with numbers to show it a little more clearly:

    Form:

    https://dl.dropboxusercontent.com/u/4135293/attila/um/form/Screen%20Shot%202013-12-17%20at%202.56.29%20PM.png

    Email 1

    https://dl.dropboxusercontent.com/u/4135293/attila/um/form/Screen%20Shot%202013-12-17%20at%202.48.52%20PM.png

    Email 2

    https://dl.dropboxusercontent.com/u/4135293/attila/um/form/Screen%20Shot%202013-12-17%20at%202.48.56%20PM.png

    Email from Test 1

    https://dl.dropboxusercontent.com/u/4135293/attila/um/form/Screen%20Shot%202013-12-17%20at%202.52.39%20PM.png

    Email from Test 2

    https://dl.dropboxusercontent.com/u/4135293/attila/um/form/Screen%20Shot%202013-12-17%20at%202.52.47%20PM.png

    The tests do not match what I get in an email from the same form. How can I fix this?

  • Profile Image
    EltonCris
    Answered on December 17, 2013 at 05:22 PM

    Hi,

    That usually happens when you make any alterations with your email notification. The other notification was switched to its text version.

    The easiest way to fix that is to delete these notifications and create a new one so it would restore the original email template with the updated tags.

    Check this guides;

    To delete notification: http://www.jotform.com/help/132-How-to-Delete-Notifications-Autoresponder

    To create new: http://www.jotform.com/help/25-Receiving-Emails-on-Form-Submissions

    Thanks!