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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Help! Form has broken

    Asked by HOMEsure on June 17, 2011 at 07:57 AM



    My form (http://www.jotform.com/form/11031442438?) seems to have been messed up. The images weren't working anymore but I re-uploaded the images and it was fine.


    But the rest of the form seems all muddled up and isn't showing properly.


    Could you please take a look?


    Many thanks!



    Page URL:

  • Profile Image
    JotForm Support

    Answered by liyam on June 17, 2011 at 10:04 AM

    Hello Nick,

    Thank you for posting your concern.

    I believe the problem is about the expanded portions of the collapsable form fields that overlaps each other when a few of them are expanded by default.

    I have submitted a ticket to the development team for them to take a look at the issue.

    I would suggest though that for now, you should set these fields as collapsed (closed) by default.  Or if it's not possible, try using other means such as page break tool.

    Thanks and warm regards,


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    JotForm Support

    Answered by JotFormSupport on June 23, 2011 at 11:27 AM

    I have tested the form with Firefox and Internet Explorer. It seems to be working fine. Please clear your browser's cache and try again. Inform us about the result please.

  • Profile Image

    Answered by HOMEsure on June 23, 2011 at 11:30 AM

    I’ve since collapsed the form as advised by JotForm to get the round the problem in the meantime.

    It looks funny only when expanded, but we actually prefer it collapsed now, so we’ll carry on as normal and hopefully the bug’ll fix itself anyway.

    Thanks very much for looking it over.

    Yours sincerely,


    Nick Stott

    Managing Director

    HOMEsure Property

    linkedin-icon http://uk.linkedin.com/in/ncstott

    google.jpg images (3).jpg images (4).jpg Watch-Us-on-youtube-channel-logo2-300x156.jpg

    Tel: 0151 722 22 22

    Email: nick@homesureproperty.co.uk

    Web: www.homesureproperty.co.uk

    Address: 245 Woolton Road, Childwall Village, Liverpool, L16 8NA

  • Profile Image

    Answered by serkan on June 24, 2011 at 09:23 AM

    This problem should be fixed now. Please  re-save your forms to see the fix.

    Thanks for reporting.