What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Hello guys I upgraded the wrong account Please help!

    Asked by immwebmaster on December 17, 2013 at 05:46 PM
    Hi I upgraded the wrong account. Please help me.

    I wanted to upgrade my account with email: visualmedianyc@yahoo.com however, when I clicked the link in my email, I accidentally upgraded a free account that I had and didn't close out.

    Please help me switch the upgrade to the correct account.

    I've attached a screenshot of my purchase with the order number.


    Sheldon Elliott

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    JotForm Support Manager

    Answered by Jeanette on December 17, 2013 at 06:52 PM

    I've answered on your other thread, no need to post multiple threads about the same issue. We work on priority order. From old to new threads

    Kind regards

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    Answered by immwebmaster on December 18, 2013 at 08:54 AM

    Thanks a million!!!! :)