What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is my IP banned?

    Asked by techknowvision on December 17, 2013 at 06:27 PM

    Hello,

    My account is techknowvision and our forms are down. When trying to access the site, we get a message stating our IP was banned for phishing. I dont know how this would happen. Our forms are on clients websites and need to be up and running please contact us immedietly.

    I cannot access jotform on any conputer on our network.

    info@dpigraphics.com

    Page URL:
    www.dpigraphics.com

    JotForm message site network
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 17, 2013 at 06:54 PM

    We are very sorry for the inconvenience. Your account looks good in our side. Howeve, I've whitelisted your IP 76.100.120.40

    Please let us know which other IP we mus to unban and we will gladly assist you

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    JotForm Support

    Answered by liyam on December 17, 2013 at 09:44 PM

    Hello techknowvision.  It appears that there was a reply on this thread after Jeanette's response which did not appear.  If so, can you please try visiting this Link http://www.jotform.com/answers/305862 and post your answer on the thread?

    As of checking and follow-through, I can confirm that your account looks fine and your forms are active. 

    Please let us know if you have further concerns or other questions.

    Thanks.

  • Profile Image

    Answered by Nina  on November 07, 2015 at 03:57 PM

    We have the same problem. I just filled out a form for the support. Please help us and answer soon!
  • Profile Image
    JotForm Support

    Answered by BDAVID on November 07, 2015 at 09:41 PM

    @Nina, your concern will be addressed on this thread: http://www.jotform.com/answers/700115