Why is my IP banned?

  • Profile Image
    techknowvision
    Asked on December 17, 2013 at 06:27 PM

    Hello,

    My account is techknowvision and our forms are down. When trying to access the site, we get a message stating our IP was banned for phishing. I dont know how this would happen. Our forms are on clients websites and need to be up and running please contact us immedietly.

    I cannot access jotform on any conputer on our network.

    info@dpigraphics.com

  • Profile Image
    Jeanette
    Answered on December 17, 2013 at 06:54 PM

    We are very sorry for the inconvenience. Your account looks good in our side. Howeve, I've whitelisted your IP 76.100.120.40

    Please let us know which other IP we mus to unban and we will gladly assist you

  • Profile Image
    liyam
    Answered on December 17, 2013 at 09:44 PM

    Hello techknowvision.  It appears that there was a reply on this thread after Jeanette's response which did not appear.  If so, can you please try visiting this Link http://www.jotform.com/answers/305862 and post your answer on the thread?

    As of checking and follow-through, I can confirm that your account looks fine and your forms are active. 

    Please let us know if you have further concerns or other questions.

    Thanks.

  • Profile Image
    Nina 
    Answered on November 07, 2015 at 03:57 PM

    We have the same problem. I just filled out a form for the support. Please help us and answer soon!
  • Profile Image
    BDAVID
    Answered on November 07, 2015 at 09:41 PM

    @Nina, your concern will be addressed on this thread: http://www.jotform.com/answers/700115

     

  • Profile Image
    Missy Willis 
    Answered on May 31, 2017 at 03:04 PM

    I

    'm trying to find out why my IP has been banned. We got an email that our non-profit was approved for social special pricing. I also asked a question on the forum about why Wufoo forms wouldn't import over and when I clicked the link provided it started my ip was banned for Phishing. I've only created one form for human resources to test the product but I'm messy to sign up with a site that might not be legitimate.

    My user name is ctknr

    Ip address is 24.113.136.159

    Thanks,

    Missy