What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is nothing getting to my users?

    Asked by mr44toes on December 17, 2013 at 06:42 PM

    I tried to use one of your forms to sign people up for a low-cost vet clinic.  Everybody had problems--a lot of people said they tried to send the forms but nothing ever came back.  I never got any notifications.  Just tried a test that ran fine for me.

    Why is this happening?

    (If I learn that this a result of you wanting money but not making  a clear statement when or why, I'm not going to be happy!)

    Page URL:
    http://allfuzzy.com/prescreening-questionnaire/clinic-registration-for<br/>m/

  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 17, 2013 at 10:57 PM

     All the features are available for free users, including receiving email alerts. You would only need to upgrade if you need more submissions and space

    But, the problem with that form is that you haven't created an email alert (email notification), just an autoresponder (which is the email alert that your submitters should get upon submitting a form)

    The current autoresponder got a custom sender email address, I would recommend you to change it to noreply@formresponse.com  or noreply@jotform.com

    To create correctly an email notification, please check this guide Setting Up Email Notifications

    In the meantime, you can download the submissions that you got through the form in Excel, CSV or PDF format, following the guide below:

    https://www.jotform.com/help/44-How-to-Export-Form-Data-to-Excel

     

    For further help, let us know

     

  • Profile Image

    Answered by mr44toes on December 18, 2013 at 11:27 AM
    This doesn't explain why none of the approximately 20 people who
    submitted forms ever got anything in THEIR e-mail--I was certainly
    believing that was the purpose of the autoreply, if it has any at all.
    Since none of those people believed their form had worked, none of them
    bothered to follow up and none of them attended the event. In sum, by
    using your forms, I have unknowingly sabotaged an event I put several
    HUNDRED HOURS into organizing.
    Thanks for everything!
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 18, 2013 at 03:28 PM

    The issue with the autoresponder was also explained to you above. As you setup a custom sender email address, you put also the SMPT settings for it, probably the settings were wrong and your SMTP server did not deliver the message on time.

    My advise for you is to change the sender email address to noreply@jotform.com or noreply@formresponse.com

  • Profile Image

    Answered by mr44toes on December 18, 2013 at 03:31 PM
    I don't HAVE an SMTP server--my current host (GoDaddy!, aka the Big
    A**hole), doesn't support it. Is that a requisite for this? I've been
    able to use it before without these issues.
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 18, 2013 at 06:37 PM

    @mr44toes

    No, SMTP is optional. This is if you'd like to use your own SMTP server to send emails. 

    You can use Jotform non-branded email as explained by our manager above as it'd give you the highest email delivery rate since this is served by Jotform.

    However, if you'd like to use your custom email address, you can use SMTP this time by using Mandrill App. When you sign-up with Mandrill, yo will be provided with SMTP credentials: http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    If you have further questions, let us know here. Thanks!

  • Profile Image

    Answered by mr44toes on December 18, 2013 at 06:41 PM
    So what you're saying is that everything revolves around what e-mail
    address I put in one field? If I hadn't wanted to have people able to
    contact me from the autoresponder (if they wanted to), everything would
    have been just dandy, then?
    ...
  • Profile Image
    JotForm Support Manager

    Answered by Jeanette on December 18, 2013 at 07:57 PM

    Everything revolves around the Sender Email you had setup in your autoresponder. I would recommend you to use noreply@formresponse.com  and set the Reply-To field with your email address.

  • Profile Image

    Answered by mr44toes on December 18, 2013 at 09:58 PM
    Okay, I just wish some of this had been made more apparent. Also, I was
    able to test the autoresponder using my own e-mail address and received
    the form I had completed--didn't have the field set to "noreply...."
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on December 19, 2013 at 06:37 AM

    @mr44toes 

    Great! Did you check what email address is used? Is this sorted out already? You can use any email there according to your preference as long as it'd work. Our recommendations would depend on your field of interest.

    In case you need further assistance about this or if you have further questions, let us know here. 

    Thanks!