What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    my account has not upgraded and I bought the upgrade nearly a week ago

    Asked by co28yo on December 18, 2013 at 05:41 AM
    my account upgraded
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    JotForm Support

    Answered by EltonCris on December 18, 2013 at 09:20 AM

    Hi,

    Your account should now be on the premium plan. Kindly relogin to be able to view this changed.

    There was no username defined on your subscription order that's why your account wasn't upgraded automatically by our system. I have now corrected this so everything is fine by now.

    Thanks!