- nadeemshafiqueAsked on December 18, 2013 at 07:04 AM
Dear Support Team,
File uploading is not working for my form. In past it was working perfectly but I am facing uploading issue from couple of days.
- EliezerNAnswered on December 18, 2013 at 10:05 AM
I tested your embeded form and I was able to upload the files with no issues:
So, make sure that the files you are trying to upload are not bigger than 3MB, which is the max size limit you have stablished.
I would recommend you to try in a different browser, it could be this issue is related to one single browser.
Inform us if you need further assistance with this concern.
- nadeemshafiqueAnswered on December 19, 2013 at 08:14 AMDear EliezerN,
Thank you very much for your prompt response, very strange I personally tried it again and failed and even many students complaint me about uploading issue.
I could not even upload 5-10 KB document.
Date: Wed, 18 Dec 2013 10:05:13 -0500
Subject: Re: File Uploading Failed
- JotForm Supportardy0689Answered on December 19, 2013 at 10:01 AM
Hi Nadeem. I also encountered the same issue earlier but normally refreshing the page a few times will fix that. There seems to be delay in our server which made the multiple upload field failing when the form or your webpage loads as the script field uploader script did not load properly. Let us know if you still encounter this issue. Thank you