What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    File Uploading Failed

    Asked by nadeemshafique on December 18, 2013 at 07:04 AM

    Dear Support Team,

    File uploading is not working for my form. In past it was working perfectly but I am facing uploading issue from couple of days.

    Best Wishes,

    Nadeem

    Page URL:
    http://www.nadeemshafique.droppages.com/submission

    Screenshot
  • Profile Image

    Answered by EliezerN on December 18, 2013 at 10:05 AM

    I tested your embeded form and I was able to upload the files with no issues:

    So, make sure that the files you are trying to upload are not bigger than 3MB, which is the max size limit you have stablished.

    I would recommend you to try in a different browser, it could be this issue is related to one single browser.

    Inform us if you need further assistance with this concern.

    Thanks

  • Profile Image

    Answered by nadeemshafique on December 19, 2013 at 08:14 AM
    Dear EliezerN,
    Thank you very much for your prompt response, very strange I personally tried it again and failed and even many students complaint me about uploading issue.
    I could not even upload 5-10 KB document.
    Best Wishes,
    Nadeem
    Date: Wed, 18 Dec 2013 10:05:13 -0500
    To: nadeemshafique@hotmail.com
    Subject: Re: File Uploading Failed
    ...
  • Profile Image
    JotForm Support

    Answered by ardy0689 on December 19, 2013 at 10:01 AM

    Hi Nadeem. I also encountered the same issue earlier but normally refreshing the page a few times will fix that. There seems to be delay in our server which made the multiple upload field failing when the form or your webpage loads as the script field uploader script did not load properly. Let us know if you still encounter this issue. Thank you