What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Where are your servers located?

    Asked by Inga Alig on June 17, 2011 at 12:02 PM


    We use and have used jotform over the last 2 years for several of our campaigns here in Calgary Alberta, Canada and have been very happy with your product. We plan to use your service for serval upcoming campaigns as well.

    I have 2 questions for you today:.  First would it be possible to establish a relationship with one person for any future requests we might have, or do you prefer if we just email any questions to your online forum.

    Second: where are your servers located?

    thanks in advance,

    Inga Alig

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    Answered by allanftd on June 17, 2011 at 01:20 PM

    Hi Inga,

    Thank you for being a loyal JotForm user for 2 years and we hope to serve you for many years to come!

    Regarding your first inquiry, it is best to post your questions, concerns, or suggestions to our online support forum so that any available JotForm support specialist can promptly assist you with your needs. 

    Our servers are located in a secure and hi-tech data center facility, equipped with round-the-clock physical and electronic security features, as well as complete redundancy to ensure continuous avaiability of your forms and data.

    Should you have any other questions or concerns, please feel free to contact us. Thank you once again for using JotForm!


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    Answered by Inga on June 17, 2011 at 04:38 PM

    Hi jotform, thanks for your response, however to be more specific we were wondering what country your servers are located in...is it US?

    thanks again,


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    Answered by allanftd on June 18, 2011 at 07:44 PM

    Hello Inga,

    Sorry for leaving out the geographic location of our data center. Yes, our servers are located the USA (in Boston, MA to be exact).

    Thank you for using JotForm!