Square Recurring payment: how do you reinstate it without having them fill out the jotform again?

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    jpokelo9
    Asked on April 26, 2021 at 03:13 PM

    If a customer mistakenly cancelled their subscription through the link in the receipt...how do you reinstate it without having them fill out the jotform again.

    Case in point is regarding a subscription payment that had a higher initial payment than the monthly recurring payment...the customer cancelled before the second payment (first recurring payment)



    This is a re-post of a comment on How do I work with Square Subscription and cancel it in Jotform?

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    Jed_C
    Answered on April 26, 2021 at 09:53 PM

    Once cancelled, it will also be cancelled from the Square dashboard and the only way to activate recurring payment is by submitting the form again. It will create a new order that has recurring payment enabled.