What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How to retrieve deleted submissions?

    Asked by leonuts on December 18, 2013 at 09:36 AM

    is there a way to retrieve? I meant to delete 1 submission but turned out all of my submission are gone. Luckily I have saved them into xls but using the importer doesnt work and return blank page. Please help

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    JotForm Support Manager

    Answered by Jeanette on December 18, 2013 at 12:04 PM

    Unfortunately, there is no way to retrieve a submission if you delete it. You cannot import data into our form builder, you just can export to Excel.

    If you have an xls file, simply open it, and it should show the data in Excel. No need to import anything, as it is already an Excel file

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    Answered by leonuts on December 18, 2013 at 12:06 PM

    Thanks Jeanette, I thought I can import the xls back to the jotform submission, that way I can track the whole record. Thanks for your help.

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    JotForm Support

    Answered by Welvin on December 18, 2013 at 04:19 PM

    Kindly try this App: http://apps.jotform.com/app/import_data. This should work, if not, please let us know by creating a new thread so we can create a report to our developers: Contact JotForm Support