How to retrieve deleted submissions?

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    leonuts
    Asked on December 18, 2013 at 09:36 AM

    is there a way to retrieve? I meant to delete 1 submission but turned out all of my submission are gone. Luckily I have saved them into xls but using the importer doesnt work and return blank page. Please help

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    Jeanette
    Answered on December 18, 2013 at 12:04 PM

    Unfortunately, there is no way to retrieve a submission if you delete it. You cannot import data into our form builder, you just can export to Excel.

    If you have an xls file, simply open it, and it should show the data in Excel. No need to import anything, as it is already an Excel file

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    leonuts
    Answered on December 18, 2013 at 12:06 PM

    Thanks Jeanette, I thought I can import the xls back to the jotform submission, that way I can track the whole record. Thanks for your help.

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    Welvin
    Answered on December 18, 2013 at 04:19 PM

    Kindly try this App: http://apps.jotform.com/app/import_data. This should work, if not, please let us know by creating a new thread so we can create a report to our developers: Contact JotForm Support

    Thanks