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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Bug: Broken link for uploaded file

    Asked by thlsilva on December 18, 2013 at 10:30 AM



    I am unable to access the files attached my clients forward in JotForm Trial form. By accessing the attached file, the error message appears:


    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Message>Access Denied</Message>
    I would like a solution to the problem!
    Thiago Luiz

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    Answered by EliezerN on December 18, 2013 at 02:08 PM

    We deeply apologize for the inconveniences this may have caused.

    This bug need to be treated by our next level support so I have forwarded this issue to them, so that they can find a prompt solution. We will update you viat this thread when this issue is fixed.

    Thanks for your understanding.

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    JotForm Support

    Answered by liyam on December 24, 2013 at 02:01 PM

    We apologize for this delayed response, thlsilva.

    Upon checking, it appears that the uploaded file actually failed to complete, which is why you're encountering the error when trying to download.  What I can recommend is ask the user to try uploading the file again for you to be able to receive it.