Bug: Broken link for uploaded file

  • Profile Image
    thlsilva
    Asked on December 18, 2013 at 10:30 AM

    Hello!

     

    I am unable to access the files attached my clients forward in JotForm Trial form. By accessing the attached file, the error message appears:

     

    This XML file does not appear to have any style information associated with it. The document tree is shown below.
     <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>739044412BC9EEA5</RequestId>
     <HostId>
    xCi0oYDAcbOI7kpEjFseTAoDwJWVFGhKpszBcLBXOFx6tvsvNYNQcVa+qevGvank
    </HostId>
    </Error>
    I would like a solution to the problem!
    Thanks
    Thiago Luiz

  • Profile Image
    EliezerN
    Answered on December 18, 2013 at 02:08 PM

    We deeply apologize for the inconveniences this may have caused.

    This bug need to be treated by our next level support so I have forwarded this issue to them, so that they can find a prompt solution. We will update you viat this thread when this issue is fixed.

    Thanks for your understanding.

  • Profile Image
    liyam
    Answered on December 24, 2013 at 02:01 PM

    We apologize for this delayed response, thlsilva.

    Upon checking, it appears that the uploaded file actually failed to complete, which is why you're encountering the error when trying to download.  What I can recommend is ask the user to try uploading the file again for you to be able to receive it.

    Thanks.