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    Very quirky stuff happening on extremely long and complicated form. HELP!

    Asked by BasecampMM on December 18, 2013 at 11:15 AM

    SO I have a huge form that is very complicated. (It didn't start out this way, it just evloved) Now I am trying to add an additional section and Things are starting to get strange. Only parts of a condition will show up, auto emails are only sometimes sent out, my contition order is all kinds of out of order (even after I spent 4 hours putting it all back in order).

     

    I really need some help. I have used JotForm for years and really love what you all do. I hope that I haven't broken it.

    P.S. Is there anyway to duiplicate a section and keep the conditions? Just wondering. I have to dupe the Email/Webinar section 7 times. :(

     

    - Meredith

    Page URL:
    http://form.jotformpro.com/form/32595442628966

    and Emails JotForm email love
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    JotForm Support

    Answered by TitusN on December 18, 2013 at 03:17 PM

    Hello Meredith, 

    Thank you for letting us know, sorry about all the 'quirks', lets see if we can smooth things out. :-)

    Lets approach the form challenges a step at a time. 

    To answer your last question: Unfortunately, we don't have a way of duplicating fields along with their conditional rules. This is because conditional rules apply using field ID's which are unique for each field on the form, that said, you would have to define the rules that apply to any new fields manually.

    Please consider this: 

    I've cloned your form, and noticed that your rules are mostly showing/hiding multiple fields. To simplify your form, you may want to organize your form into Sections using "form collapse", that way, you can show/hide entire sections. 

      

    Now, lets fix the issues on the form a step at a time: 

    1. What condition the form is not responding as it should? 

    2. Which conditions are not sending emails as expected?

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    Answered by BasecampMM on December 18, 2013 at 03:47 PM

    I tried that and the problem is that everything on this form is very conditional. If you go to the frontfacing of the form, you will see that from the onset it looks very short and simple. I need to keep it that way.

    At the moment, in the condidtions pertaining to 'I am targeting:' Are really hacking me. I am redoing them all now, but now the top if's won't let me pic the options that I need.

    Have I maxed it all out?

    As for the mailing, it is very random. Sometimes it goes and sometimes notning.

    Any thoughts on the reordering? I have well over 200 conditions so I realllllly don't want to have to re order them all.

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    JotForm Support

    Answered by TitusN on December 18, 2013 at 04:23 PM

    Hello again, 

    "...I tried that and the problem is that everything on this form is very conditional. If you go to the frontfacing of the form, you will see that from the onset it looks very short and simple. I need to keep it that way....."

    Understood. 

    "....the top if's won't let me pic the options that I need...."

    Try Maximizing the page to view the other fileds to that you can select them. 

    "...Have I maxed it all out?..."

    No, there are no limits to the conditions you can set. However, a large number of conditions may render your form hard to debug, and you should expect undesired operation. The best reccomended approach is to simplify your rules as much as possible, divide your form into sections, you can even embed a form into another.

    What's ironic here is that conditions are meant to simplify your user's experience, conversely complicating yours. :-)

    There is no real ordering of rules, they are all loaded to your browser for rendering, so if two actions are contradictory when required conditions are met, your form will have some conflicts and will respond in an unexpected manner.... for instance, applying one rule in preference of another. 

    Due to the complexity of the form, perhaps it would help if you shared specific challenges as you work on the conditions, and we will try and assist as best we can. 



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    Answered by BasecampMM on December 19, 2013 at 11:17 AM

    ok no.

    You see, I really think there is a gltich or cashe issue with my form. It is not that I can't SEE the other options in my 'IF' conditions, the fact is I can see them and they will not change. I am trying to get some of the Lead Oppertunities that are conditions to show up when clicked but they are only letting me put in the top option on the list, no matter how much I click on the others.


    Can some one PLEASE look at the back end of my form and refesh it some how. I have tried this on PC's, Mac's, And every browser that I can with no sucess.

    I need help asap. This is not a FAQ question and answer. This is something to elevate.

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    Answered by BasecampMM on December 19, 2013 at 11:32 AM

    I also just discovered that the form HATES the '&'.

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    Answered by Cesar on December 19, 2013 at 01:53 PM

    I have tested your account and form. Definitely the reposnse may be a bit longer due to the amount of conditions listed on your form. I have been able to open up the Opporunities Condition please verify this as it was labeled Oportunities:

    https://cms.jotform.com/uploads/image_upload/image_upload/global/22433_opportunities.png

    Kindly verify if this is the condition in question. Also I have cleared your Form's cache from our end. Kindly try clearing the browser's cache and login back in, to try to open the condition. Although this may not do much as it appears the amount of conditions on your form may be the cause of this issue. Kindly try those steps out and if the issue persists we can go ahead and raise a ticket on the matter. Thank you. 

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    Answered by BasecampMM on January 06, 2014 at 09:45 PM

    ok now it is saying that it cannot decode the form when I save email condition... And yes, it is still VERY slow.

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    Answered by Cesar on January 07, 2014 at 12:52 AM

    It appears the form behaves very slow, on Chrome and Firefox I have not been able to test it further as the conditions never load due to the browser hanging.

    I will go ahead and raise a ticket in regards to this issue to the Development Team. Once they have an update in regards to this matter, they will notifiy you through this thread. Thank you.

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    Answered by BasecampMM on January 07, 2014 at 04:21 PM

    Thanks! I really need help with this. I know my form is large and complicated but I really need it to work. :(

    Let me know if there is anything i can do to help.

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    JotForm Support

    Answered by TitusN on January 07, 2014 at 04:37 PM

    Hello, 

    Thank you for your patience. We know its taking a while, and we ask that you bear with us. 

    The issue is still being deliberated by our developers. 

    We shall update you with information towards that on this thread. 

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    Answered by BasecampMM on January 08, 2014 at 03:11 PM

    Yeah it is not letting me save anything. :( Just poping up that it 'can't decode the form'. 

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    Answered by jedcadorna on January 08, 2014 at 04:51 PM

    Hi Meredith,

    This ticket has been assigned to one of our developers and is being reviewed. I'm experience same issue when I tried to clone your form it loads slow on my end. You will be notified once there is an available answer or solution to this issue. We are sorry for this inconvenience and we thank you for your patience.

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    JotForm Support

    Answered by liyam on January 08, 2014 at 11:53 PM

    Hello Meredith,

    I have made a review of your form, and the problem that I see is that the form is too huge that both ends (your computer and JotForm's end) are taking a while to handle the process. In addition, it also affects how your form is being saved to the database.  

    Your computer's memory, processor and internet speed on this part takes a huge role also to why your form goes slow.  With this current state, even form users will experience slowness and probably crash their browser if in case the form user has too many files open for his computer to handle.  Actually, I tried cloning your form and tried adding conditions, I experienced my browser asking me to kill the page when I was saving the condition. But after a long wait, it did save.

    Can you try cloning your own form and try working on that new cloned one?  Let's see if it acts the same as the original.  

    But, the best recommendation that I can give you is to identify the major parts of your form and have them separated by creating a new form for each major part. And then create a main form where all your subforms will be housed in and you can put your conditions to show/hide the major parts of your form.  To help you understand further, this is the kind of approach I'm going for: http://www.jotform.com/help/182-How-to-Create-a-Basic-Multiple-Payment-form but having multiple sub forms instead of payment forms.

    Please let us know if you have further questions or concerns.

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    Answered by BasecampMM on January 13, 2014 at 03:28 PM

    OK yeah, I can't really split up the form. I have deleated large chunks of it, but it seems to hang up when I add emails. I have deleted a few of the emails that I had from before but it doesn't seem to be helping. Still spitting out the same error and not saving. 

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    Answered by Cesar on January 13, 2014 at 04:58 PM

    I have viewed the form after the changes you have made. But it appears that the form is still having issues loading due to the amount of content it contains.

    Best course of action in this case would be to simplify the form and/or use separate forms depending on the function being submitted. Kindly let us know if you need any other assistance. Thank you.

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    Answered by BasecampMM on January 13, 2014 at 05:44 PM

    Ok... You obviously didn't read this thread. 

    My choices here are:

    1. Figure out how to make this work keeping the form in tact.

    or

    2. Drop JotForm and rebuild this form elsewhere.

     

    I have deleted large chunks of the form so this shouldn't be as big or complicated.