What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I cannot log in to JotForms - help.

    Asked by Helen on December 18, 2013 at 01:14 PM

    I was creating a form in JotForms and somehow it stopped working and ever since I can't even log into it.  I have cleared my cookies everything with no results.

    Please advise.

    stopped working and
  • Profile Image
    JotForm Support

    Answered by Welvin on December 18, 2013 at 05:05 PM

    Hi Helen,

    Your account username is: samos86. You can retrieve your account by resetting your password. Please kindly follow instructions below.

    1. Go to http://www.jotform.ca/login

    2. Click Forgot Password link

    3. Provide your email address and click Send Reset Instructions button

    3. Check your email address and proceed with creating your new password.

    Thanks