What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot create Sub Accounts

    Asked by mcfrs700 on December 18, 2013 at 05:35 PM

    I am paying the most one can pay for jotform service and I cannot create additional sub users....when will this be fixed??

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    JotForm Support

    Answered by TitusN on December 18, 2013 at 07:22 PM


    Our sincere apologies. 

    I have reproduced the issue: Nothing happens when you click on "Create New User"

    This is an unexpected response, as you should be able to create up to 100 sub-users. 

    I have submitted your request to the next level support for deliberation. This thread will be updated towards a resolution. 

    Again, our apologies for the inconvinience caused.

    We appreciate your patience as we resolve this. 

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    JotForm Support

    Answered by mdikici on December 19, 2013 at 04:32 AM

    Thanks for the report, you can create sub-users now.