What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Submissions not showing up in the form submissions page

    Asked by mcaprez on December 18, 2013 at 07:05 PM
    Submissions excel download submissions
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    JotForm Support Manager

    Answered by Jeanette on December 18, 2013 at 08:35 PM

    Please follow the steps below

    1. Go to My Forms page

     

    2. Click on the Form name you want to export submissions to Excel from and click on "Submissions" button

     

    3. Scroll down the page, On the Grid Table-Right above the Submission Date title you will see "Download as Excel" button.

     

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    Answered by mcaprez on December 18, 2013 at 08:41 PM

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    JotForm Support

    Answered by EltonCris on December 18, 2013 at 09:57 PM

    @mcaprez

    Do you have further questions on this matter? If yes, kindly elaborate it further.

    Thanks!

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    Answered by mcaprez on December 18, 2013 at 10:01 PM

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    JotForm Support

    Answered by ashwin_d on December 19, 2013 at 02:54 AM

    Hello mcaprez,

    For some unknown reason, we have received an empty response from you. If you have replied from your email, please click on the following URL to reply again: http://www.jotform.com/answers/306545

    Thank you!

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    Answered by mcaprez on December 19, 2013 at 07:28 AM
    I can see HOW to create an excel file but when I do none of our over 700 submissions show up. the file ends up blank.
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    JotForm Support

    Answered by EltonCris on December 19, 2013 at 08:53 AM

    @mcaprez

    Thanks for reporting. We were able to reproduced the problem here. We have already addressed this issue to our developers so they can fixed this as soon as possible.

    We will inform you here once this is fixed. Stay tuned for the updates.

    Regards!

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    Answered by mcaprez on December 20, 2013 at 06:18 PM

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