Submissions not showing up in the form submissions page

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    mcaprez
    Asked on December 18, 2013 at 07:05 PM
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    Jeanette
    Answered on December 18, 2013 at 08:35 PM

    Please follow the steps below

    1. Go to My Forms page

     

    2. Click on the Form name you want to export submissions to Excel from and click on "Submissions" button

     

    3. Scroll down the page, On the Grid Table-Right above the Submission Date title you will see "Download as Excel" button.

     

  • Profile Image
    mcaprez
    Answered on December 18, 2013 at 08:41 PM

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    EltonCris
    Answered on December 18, 2013 at 09:57 PM

    @mcaprez

    Do you have further questions on this matter? If yes, kindly elaborate it further.

    Thanks!

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    mcaprez
    Answered on December 18, 2013 at 10:01 PM

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    ashwin_d
    Answered on December 19, 2013 at 02:54 AM

    Hello mcaprez,

    For some unknown reason, we have received an empty response from you. If you have replied from your email, please click on the following URL to reply again: http://www.jotform.com/answers/306545

    Thank you!

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    mcaprez
    Answered on December 19, 2013 at 07:28 AM
    I can see HOW to create an excel file but when I do none of our over 700 submissions show up. the file ends up blank.
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    EltonCris
    Answered on December 19, 2013 at 08:53 AM

    @mcaprez

    Thanks for reporting. We were able to reproduced the problem here. We have already addressed this issue to our developers so they can fixed this as soon as possible.

    We will inform you here once this is fixed. Stay tuned for the updates.

    Regards!

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    mcaprez
    Answered on December 20, 2013 at 06:18 PM

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