What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Wordpress Embed Form Plugin is not working correctly for Sub Accounts

    Asked by audabee on December 18, 2013 at 09:59 PM

    Not sure if there's a way around this...

    I've added a user to my account and that user only sees a small subset of forms (or their results).

    We embed the forms on our website but...the user, when they use the plugin can see all the forms - not just the ones they're allowed.

    Is there some trick to just displaying website forms only?

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    JotForm Support

    Answered by NeilVicente on December 19, 2013 at 05:05 AM

    Am I correct in assuming that you are using Form Generator for Wordpress? If so, well, the said plugin was developed by a third party, and so only they have the access to change their codes.

    I will check it out and see if us here at JotForm support can come up with a workaround.

    We will inform you as soon as possible.

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    Answered by audabee on December 19, 2013 at 02:13 PM

    Hi NeilVincente

    no, I'm using the Jotform Embed Forms plugin. It's really good too (except that all the forms are visible - which wouldn't be a problem except I use my forms account for more than just this website).

    But wow - that other plugin is good. I hadn't seen that before.

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    JotForm Support

    Answered by Mike_T on December 19, 2013 at 04:24 PM

    Do you mean that your Sub user can see all the forms of your audabee account when they use our JotForm Embed Form WordPress Plugin? Please confirm so that we will try to test this.

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    Answered by audabee on December 19, 2013 at 04:31 PM

    Yep, Mike. That's the issue. I even logged in as that (sub)user to check. I only gave the subuser "Author" access in WP and in Jotform, the user can only see a small subset of my forms.

    In WP, however, using the plugin, the user can see all the forms.

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    JotForm Support

    Answered by Mike_T on December 19, 2013 at 05:38 PM

    Thank you for your update.

    I will escalate a ticket to our Development Team about that issue. We can not provide any ETA, but we will get back to you once we have any updates.

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    Answered by audabee on December 19, 2013 at 06:03 PM

    No worries and no hurry, Mike. Thank you for the update.

    Merry Christmas!