What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    HTML Editor Not Working Again - No Centralising Text

    Asked by markashton on December 19, 2013 at 06:25 AM

    I'm going backwards today and its your fault.

    The HTML Editor cannot centralise text ... goes back to left aligned

    The HTML Editor is not handling spaces correctly between text .... if you change colour of text in a sentence you will probably see the space is not shown and the two words are together.

    What is up with this? Whoi keeps frigging with it?

    Productivity down to zero ... AGAIN ....  I'm just a unpaid lacky reporting bugs

    Regards mark

    bugs reporting colour left aligned
  • Profile Image
    JotForm Support

    Answered by abajan on December 19, 2013 at 07:54 AM

    Hi Mark,

    For the time being, until our devs get this all sorted out, it would be best to either apply the styles directly to the contents of text fields via the main form builder toolbar button


    or via injected CSS. The latter would probably be better because inline styles are hardly ever a good idea.

    Changes weren't saved when I tried to either center-align or right-align text via the TinyMCE editor in my test form.

    You mentioned that changing the colour of a sentence caused spaces between its words to be removed but in my tests I wasn't even able to change the colour!

    I noticed a couple other issues:

    1. When edits are made via the button pictured above, the HTML maintains its normal format but when the edits are done within the work area of the text tool, the HTML changes to its entity equivalent. For instance, after making changes via the TinyMCE editor, HTML which would normally look like this:


    looks like this:


    2.
    When I tried to change text-alignment via the TinyMCE editor and inspected the HTML via the "Edit HTML" button pictured below,

    I noticed that the text was wrapped in unnecessary span tags. (Unnecessary because the span's parent [the paragraph] already contained the text-alignment attribute.)

    We're really sorry that you have to go through all this hassle but I'll submit a ticket to see how best we can resolve these issues.


    Thanks

  • Profile Image

    Answered by markashton on December 19, 2013 at 08:34 AM

    Hi Abajan,

    I think the Span tags are causing a few spacing issues.

    I'll do a test form and post for you to see.

    But yeah ... the HTML tool is in a sorry state isn't it?

    I mean yesterday it decapitalised everything!

    Is someone tinkering with it?

    Thanks mark

  • Profile Image
    JotForm Support

    Answered by jonathan on December 19, 2013 at 09:22 AM

    Hi Mark,

    Your latest reported issue was already elevated by Abajan to our higher team support.

    Although I am not 100% sure, our dev must be working on it at the time, and have done some bad commit to caused the current problem.

    Our dev will update this thread when resolution to the issue is avaliable.

    Thanks.

  • Profile Image

    Answered by markashton on December 19, 2013 at 10:47 AM

    It's also stripping out attributes ...

    <p><img style="float: right;" src="//www.mazeguy.net/bigsmilies/wave.gif" alt="" /></p>

    Strips out the style attribute here ... result no float.

    Come on ... I look a twat to my clients.

    They say "Why has this moved?"

    I say "I haven't a clue" .... doesn't look good does it?

    It was bad enough with the decapitalising of all Text the other day.

    Jeez ...

  • Profile Image

    Answered by richardcsu on December 19, 2013 at 10:57 AM

    Just posted with the same issue...didn't see this thread.  This is seriously annoying.....

  • Profile Image

    Answered by markashton on December 19, 2013 at 11:04 AM

    Too right ... you can't even change the goddamn colour of the text ... what a steaming pile!

    Then you end up spending the day telling this lot all the bug problems with their service so they can improve it .... and you end up doing f**k all yourself and making no money ... 

    The big question is ... can you seriously rely on a SAAS service?

    I'm afraid on the 5th day of completely independent problems ... I'd say "No" ... not for anything critical ... just Nice-To-Have ...

    This service, for all its brilliance ... is flawed in terms of risk ... everyone is quite simply cap-in-hand when something goes wrong.

    It never seems stable.

    Mark

  • Profile Image

    Answered by richardcsu on December 19, 2013 at 11:06 AM

    I've used them for over two years and haven't had a lot of problems, but when I do they seem to be really big ones.  These types of issues shouldn't make it out of DEV and into production.  I am looking for a different provider for my forms as we speak...

  • Profile Image

    Answered by markashton on December 19, 2013 at 11:11 AM

    @richardcsu

    There isn't a better one ... jotform are the best ... believe me if there's one market I've scoured it's this one.

    Actually, Logiforms are excellent, and in some areas have more advanced features  but you don't get the flexibility of unlimited forms etc.

    What you do get are these things called "Triggers" which turn single forms into Workflow Apps.

    Wufoo, Formstack ... no where near as good as jotform ...

    But if you do find one ... can you let me know please ... i'd like to take a look.

    Thanks Mark

  • Profile Image
    JotForm Support

    Answered by KadeJM on December 19, 2013 at 01:20 PM

    @markashton and richardcsu,

    We appreciate you guys expressing your concerns here about our platform, it has been dually noted. I would like to point out that even though I work here I can also understand the other side of things from your point of view looking in at our JotForm Platform.

    However, regardless of such I would like make known that looking out our company window I believe we've made several leaps and bounds compared to other services along with offering new things as much as possible and doing the best we can to hot fix or make implementations in a timely manner.

    So even though sometimes things might go wrong as is the nature of technology since we both know that as impervious as we want things to be as any, It is almost impossible to perfect it yet beyond the need of repair. I know the problem was an issue a few days ago which was fixed but now it has become a problem again so we've already alerted our Dev's about it again and we are making an effort to get it fully resolved for you. It looks like something more may have been involved in the problem and we will do whatever we can to fix this problem asap.

  • Profile Image

    Answered by markashton on December 19, 2013 at 01:47 PM

    Kade ... fair point ... and I know you're a nice guy who cares ...

    But you will only "understand the other side of things" when you have money to lose directly as a result of Jotform.

    When you are at the 11th hour testing something with a client ... who is paying you ... and you have to tell them that you can't make that text central (even though you could 2 years ago) or the grid reports aren't working to show them real-time data capture ... or that you have no real answer as to why all the text in the form has become decapitalised "all of a sudden" ... and you look a rank amateur to your hard won client ... Only then will you be in a position to say that.

    It's easy to make a "it's not that bad statement" when you haven't got anything at stake! Sure ... it'll get fixed ... I know that ... so do you ...

    ... but you haven't been on the end of a client ticking you down over the phone that reads like this ...

    "Listen you c**p b****d you said this would be OK to fly today ... and I went with that ... now you're saying the engines got a gremlin and we can't use it the way we want it. It better be fixed or we ain't using you again ... " 

    Seriously, I've had that as a consequnce of a jotform "glitch". Not often ... but I have.

    That is why you get exasperated forum comments from me saying "I've created the best form in the world and your totally screwing it up for me ;-)"

    Bottom line ... the jotform service serves mission critical issues for its power-users ... and we don't want to see stuff like the html editor's gone daft again ... and we can't do the simplest of form changes.

    Many thanks Regards Mark

     

  • Profile Image

    Answered by markashton on December 19, 2013 at 01:52 PM

    On balance ...

    I do state above that jotform is the best SAAS form provider ;-)

    And then there's the price ... unmatchable really 

    Thanks Mark

  • Profile Image
    JotForm Support

    Answered by abajan on December 19, 2013 at 04:54 PM

    Hi Mark,

    While our developers are fixing this glitch, the tool shown in the screenshots of my last reply (and/or injected CSS) could be used to achieve the desired styling. We'd be happy to help you with the requisite code. Knowing that you have been a longstanding client of ours, I imagine many of your forms must have been affected by the aforementioned issues. So, we probably don't have the manpower (and womanpower!) to fix the styling in all of your forms but if you could tell us which forms urgently need attention (to stop your clients from breathing down your neck) and specify the desired appearance for each of their text elements, we could give it a shot.

    What thinketh ye about that suggestion?


    Wayne

  • Profile Image
    JotForm Support

    Answered by kenneth on December 22, 2013 at 12:18 AM

    Hi this should be fixed now. Please confirm if it works from your end.
    Report back if anymore problems arises. Thanks for your cooperation

    ~HAPPY HOLIDAYS~

    Kenneth