- richardcsuAsked on December 19, 2013 at 10:55 AM
Had a form that was all setup and ready to go. For some reason the formatting in the Text Box looked weird. So I went into the text box, deleted a line, then hit complete and it removed all formatting from the text box. Now when I try to simply center the text or change the font size to 18 it just resets the text box and sets everything to the left. Tried this in three different browswers with the same results. Also tried a brand new text box from scratch and it keeps overriding any changes that I make. Any ideas?
- KadeJMAnswered on December 19, 2013 at 12:28 PM
Sounds like this may have glitched due to a problem we had with the Textbox Field a few days ago. To my knowledge this has since been fixed as of about 2 days ago. Can you please copy the text you had from it, Remove the Textbox Filed, Then Re-Add a New one and Re-Paste the Text you had Copied back into the New Textbox followed by clicking Complete. Now go back into it again and edit it the way you want to see if this makes any difference. Please let us know if you are still having problems.
I will also do some further testing on my end to check this more.
- richardcsuAnswered on December 19, 2013 at 12:29 PM
Hi Kade. I've been trying that exact process all morning...same result. Even started a brand new box and tried from scratch, same issue.
- KadeJMAnswered on December 19, 2013 at 12:41 PM
Thanks for the update about your problem. I've checked on this some more on my end also and I can see that you have a few Textboxes. I believe this is a problem on this form of yours here http://www.jotform.co/form/32316498606863 if that is correct.
I noticed that the Top Textbox had text inside it that seems a little off so that's what I checked first with it and I could see the problem you mention. The text didn't update at all. I tried a few things to troubleshoot it more which I pointed out to you at first but I'm now convinced this is more of a bug so I will forward this problem to our Developers.
- richardcsuAnswered on December 19, 2013 at 12:42 PM
Glad to know you were able to reproduce the issue.
- JotForm SupportkennethAnswered on December 22, 2013 at 12:15 AM
Hi this should be fixed now. Please confirm if it works from your end.
Report back if anymore problems arises. Thanks for your cooperation