Mailchimp integration: Not adding existing submissons

We've had a few instances of this happening -- we had a few forms that were connected to MailChimp but because of this or that, they got disconnected.

When we reconnect them using Integrations, in the past, the email addresses always backfilled to MailChimp. That has stopped happening.

so for instance, this form, which is embedded on our website (separately from this URL)

https://form.jotform.com/83313565369160

it works in terms of getting to MailChimp, for new signups. When we reconnected it today, it did NOT backfill the existing emails to MailChimp, even though that box was checked. We had the same thing happen two days ago.

to the question: is that expected behavior? Should we anticipate having to download/reupload to MailChimp if a form gets disconnected?

Hi there,

To clarify, do you mean to resend previous data when reintegrating to Mailchimp? Unfortunately, if you reconnected MailChimp, it will only send new that'll be completed upon submission. Though there should be an option in the integration to add existing contacts/submission to Mailchimp. Is that what you're after? If so, please check this guide https://www.jotform.com/help/163-how-to-integrate-with-mailchimp

I hope this answer's your query. If you are referring to something else, kindly please provide us more details about your question.

We will wait for your response.

I'll put it this way -- this checkbox suggests that the emails in JotForm at the time of integration ("existing contacts") would be passed to MailChimp, at the time of integration. That does not happen. I actually believe it used to. We have three examples in the past three days in which they did not -- we integrated a form, and the existing contacts did not pass to MailChimp, I had to download the file from JotForm, and import it to MailChimp to move the previously existing-in-JotForm information (before Integration) to MailChimp. Meanwhile all new form submissions are passing to MailChimp, as expected.

If this is the expected behavior, and "Add existing contacts to Mailchimp" doesn't actually mean what I think it means, then the instruction would need to be changed to "FYI you need to manually move existing contacts to Mailchimp; form integration will only copy contacts to Mailchimp from this moment forward."

I strongly suspect something is simply broken.

hello?

Hello jpmediallc,

I sincerely apologize for the delay. I'm not sure what happened there, at this time I have created a new form to test our integration with Mailchimp. I have created three test submissions to ensure that I have un-synced data and then attached the Mailchimp integration with "Add existing contacts to Mailchimp" enabled. It appears that the emails we're pushed to Mailchimp (with the exception of one that ended in @example.com, which is banned by Mailchimp).

I can confirm that the update took about a minute before I was able to see the changes in Mailchimp. Since I have been unable to replicate the issue that you have described, I have cleared your form cache in case there was an issue with old data. Please try to remove and reintegrate Mailchimp and then confirm for us whether or not you're still encountering the issue.

Thank you for your patience and understanding!

ok. basically, it's supposed to work the way you described, and for us it didn't for a bit, and frankly we're just going to move on and keep an eye on it if this happens again. I don't have the time or inclination to re-test this, this moment.

we had already tried clearing form cache.

ok thank you, I'm moving on, we'll just watch for it the next time we're in this situation.

Hello again,

Please accept our apologies for the inconvenience. Unless we can replicate the issue, we can't determine what the cause is.

Please let us know immediately if the issue arises again.

Thank you for your understanding!